Find quick answersto common questions about our services and products

Hey there! The Finixhost FAQ section is here to help you find your way around all things hosting, domains, development services and more. Whether you're new to us or an existing customer, you'll find the information you need here.

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Frequently Asked Questions (FAQ)

Got Questions? We’ve Got Answers. Explore our most frequently asked questions to quickly find solutions, guidance, and tips about our services, support, and features.

We offer domain registration, shared hosting, WordPress hosting, core hosting, web and e-commerce development, and 24/7 premium support. VPS, dedicated servers, and GPU hosting are coming soon.
Yes! You can register multiple domains in a single order, including a wide range of TLDs like .com, .net, .store, .tech, .io, and many more.
Transferring your domain is simple and secure. Just enter your domain name, unlock it from your current registrar, and enter the transfer code (EPP). Our team will assist if needed.
Yes. All hosting plans come with Free SSL Certificates to keep your website secure and trustworthy.
Absolutely. We provide free cPanel website migration with zero downtime. Our support team will handle the transfer for you.
Shared hosting allows multiple websites to share one server. It’s perfect for blogs, portfolios, and small to medium-sized businesses that want reliable, affordable hosting.
WordPress Hosting is optimized specifically for WordPress sites. It includes automatic updates, improved speed, better security, and one-click installations via WP Toolkit.
Yes, all of our hosting plans include professional email services so you can create custom email addresses with your domain name.
Yes. Our Premium Support team is available 24/7/365 to assist with everything from setup and security to advanced technical issues.
We use LiteSpeed Web Server, CloudLinux OS, BitNinja security suite, and Free SSL to ensure maximum protection, stability, and performance for your site.
We accept major credit/debit cards, PayPal, and bank transfers. All transactions are secure and encrypted.
Yes! Start with shared hosting and upgrade anytime to WordPress, core hosting, VPS, or even dedicated/GPU servers when they’re available.
Yes. All plans include free daily or weekly backups to keep your data safe and recoverable.
Yes, Git is available on our hosting platform—ideal for developers who need version control and fast deployment.
Yes. Our advanced hosting supports multiple languages including Node.js, Python, PHP, and Ruby for full-stack flexibility.
You can request a consultation directly from our website. Our team will connect with you to discuss your goals and recommend the best hosting or development solutions.
A domain name is your website’s address on the internet (e.g., yourcompany.com). It's how people find your site and brand online.
Simply search for your desired domain using our domain checker, choose an available name, and complete the purchase through our secure checkout.
We offer a wide range of extensions including .com, .net, .org, .store, .tech, .io, .shop, and country-specific TLDs like .uk, .ca, .in, and many more.
Most domains are registered for 1 year by default, but you can register them for up to 10 years in advance.
Yes! You can register multiple domains in one order—perfect for protecting your brand or creating multiple projects.
Yes. You can enable WHOIS privacy to hide your personal contact details from the public domain database.
If your desired domain is unavailable, we’ll suggest alternatives. You may also try a different extension or contact us about domain backordering.
Yes. You can easily transfer your domain to us from another provider. We offer tools and support to make the process seamless.
Not automatically, but you can add professional email hosting with your domain to create custom addresses like you@yourdomain.com.
No. You can register a domain without hosting, but hosting is required to make your website live.
Yes. You can update DNS settings to point your domain to any hosting provider or external service.
You’ll receive reminders before your domain expires. If not renewed, it may enter a grace period, then become available for others to register.
No, once registered, a domain name cannot be changed—but you can register a new one and point it to your website.
Yes. Once payment is completed, your domain is typically registered and ready within minutes.
Yes. You can register domains for clients or team members—just be sure to manage them under your Finixhost account.
Yes, we offer discounts for bulk domain purchases and multi-year registrations. Contact us for special pricing.
Transferring a domain means moving it from your current domain registrar to Finixhost, so you can manage it alongside your hosting and other services.
We offer a smoother management experience, better pricing, 24/7 support, and powerful DNS management tools—all in one place.
First, unlock your domain at your current registrar and obtain the authorization code (EPP code). Then, initiate the transfer on our website using that code.
Most transfers complete within 5 to 7 days, depending on the current registrar's response time and confirmation process.
No. As long as your DNS settings remain unchanged, your site and email will stay live during the transfer process.
Yes. Transferring a domain typically adds one extra year of registration, which you pay for during the transfer.
It’s a security code provided by your current registrar, required to authorize the domain transfer.
Domains cannot be transferred if they were registered or transferred within the last 60 days, or if they are locked, expired, or in dispute.
Not automatically. You’ll need to reconfigure your DNS settings at Finixhost after the transfer is complete. We’re here to assist you.
Yes. WHOIS privacy must be disabled temporarily so the transfer authorization email can reach the domain’s registered contact email.
Yes. The transfer process uses encrypted protocols and authentication codes to ensure secure movement between registrars.
You can cancel a transfer request if it hasn’t yet been accepted or approved by the losing registrar. Contact support immediately if needed.
If your domain is close to expiring, renew it first at your current registrar to prevent any risk of downtime or loss during the transfer.
Yes, but it includes one year of domain renewal. Pricing depends on the domain extension (.com, .net, .org, etc.).
Yes. You can transfer multiple domains in bulk—just ensure you have the EPP codes for each.
Yes. You’ll receive confirmation emails at each step of the process, including a final notice once your domain is successfully transferred.
Shared hosting means your website shares server resources with other websites. It's a cost-effective solution ideal for personal sites, blogs, small businesses, and startups.
Yes! It’s beginner-friendly, affordable, and easy to manage. You don’t need any technical skills—our control panel and support team take care of the hard part.
We use LiteSpeed Web Servers, NVMe storage, and CloudLinux OS to deliver blazing-fast performance, enhanced security, and optimal stability—backed by 24/7 premium support.
Yes, all shared hosting plans include cPanel, the world’s most user-friendly hosting control panel, making site management easy and efficient.
Yes. You get professional, custom email addresses linked to your domain, with full control from your hosting dashboard.
Depending on your plan, yes! Our advanced and enterprise shared hosting plans allow hosting of multiple websites under a single account.
Absolutely. All shared hosting plans include Free SSL Certificates, ensuring your site is secure and trustworthy to visitors.
We use NVMe SSD storage and LiteSpeed technology to deliver up to 20x faster load times compared to traditional hosting setups.
Yes. We offer daily or weekly automated backups to protect your data and allow quick recovery if needed.
Yes, upgrading is easy. You can scale to a higher shared plan or switch to VPS, Core Hosting, or Dedicated Servers as your needs grow.
Definitely. We offer 1-click WordPress installation, and our environment is optimized for WordPress performance and security.
We use BitNinja security, CloudLinux account isolation, and real-time threat detection to protect your site from malware, attacks, and server abuse.
Yes! Softaculous auto-installer is included in all plans, allowing you to install 400+ apps like WordPress, Joomla, and more with a single click.
Yes. You can get help from our developers on demand for custom setups, fixes, or integrations. Premium support is available 24/7.
Each account is isolated using CloudLinux, so your website’s resources are protected even if others on the server have traffic spikes.
Just choose a plan, register a domain (or use your existing one), and complete checkout. You’ll be live in minutes—with expert help if you need it.
WordPress Hosting is a hosting service specifically optimized for running WordPress websites, offering better speed, security, and tools tailored to WordPress.
We offer LiteSpeed servers, NVMe storage, WP Toolkit, daily backups, and BitNinja security—all designed to give your WordPress site superior performance and protection.
You can install WordPress with just one click using our Softaculous installer or WP Toolkit. It’s fast, easy, and doesn’t require technical knowledge.
Yes! We offer free WordPress migration with zero downtime. Our support team will take care of the process for you.
No! Our hosting is beginner-friendly. With intuitive tools, one-click installs, and 24/7 support, anyone can launch and manage a WordPress site.
Yes. All plans include professional email hosting with webmail access, spam protection, and domain-based email addresses.
Your website is hosted on LiteSpeed servers with NVMe SSD storage, ensuring fast load times, high uptime, and smooth user experiences.
Very secure. We include free SSL, BitNinja protection, automatic WordPress updates, malware scanning, and CloudLinux isolation to keep your site safe.
Yes, we provide automated daily backups for all WordPress Hosting plans, along with quick restore options in case of issues.
Absolutely. You have full access to install any themes or plugins compatible with WordPress.
Yes! WP Toolkit is included to help you manage plugins, themes, backups, updates, staging, and more—all from a single dashboard.
Yes, through WP Toolkit you can easily create staging sites to test changes before pushing them live.
Yes. You can upgrade your plan anytime or move to Core Hosting, VPS, or Dedicated Servers as your website grows.
Yes. You can select from multiple PHP versions directly from cPanel for full compatibility and flexibility.
You get 24/7 premium support from our WordPress-trained experts via live chat, tickets, or email.
Yes. We offer a 15-day money-back guarantee for WordPress Hosting if you’re not satisfied with the service.
Core Hosting is a high-performance hosting solution with more dedicated resources and advanced tools compared to shared hosting. It’s ideal for developers, agencies, and business-critical websites.
Core Hosting is best for users who need more power, control, and customization—such as developers, eCommerce stores, digital agencies, or websites with high traffic.
Our Core Hosting is powered by AMD EPYC CPUs, NVMe SSD storage, LiteSpeed Web Server, and CloudLinux OS. You also get SSH access, Git, multiple PHP versions, and advanced developer tools.
Core Hosting provides more resources, better performance, and advanced control (like SSH, staging, and custom configurations), while shared hosting is simpler and more beginner-focused.
Yes! Core Hosting supports all major CMS platforms, including WordPress, Joomla, Magento, and Drupal—with optimized performance and 1-click installers.
Yes, our Core Hosting plans support hosting multiple domains and websites, depending on the package you choose.
Yes. You get professional email hosting with custom domain emails, spam protection, webmail access, and more.
Yes! SSH access is included for secure remote management, file control, and advanced configuration.
Absolutely. Git integration is available, allowing you to deploy and manage your code efficiently.
Yes. You can choose from multiple PHP versions for compatibility and performance right from cPanel.
Security is top-tier with BitNinja protection, CloudLinux OS isolation, free SSL, brute-force defense, and regular server hardening.
Yes. You get daily or weekly backups depending on your plan, with optional on-demand backup and restore functionality.
Yes, staging support is available to test updates and changes before publishing live.
Absolutely. Core Hosting is designed to scale. You can easily upgrade to VPS, GPU, or Dedicated Servers as your needs grow.
You get 24/7 expert support from our technical team, including assistance with setup, optimization, and troubleshooting.
Yes. We offer a 15-day money-back guarantee if you’re not satisfied with your Core Hosting experience.
Email hosting allows you to create and manage custom email addresses using your own domain (e.g., you@yourcompany.com), with access to secure, professional communication tools.
We offer fast, secure, and scalable email services with spam filtering, virus protection, webmail access, and mobile sync—backed by 24/7 expert support.
Yes! You can create email addresses with any domain you register or transfer to Finixhost.
The number of accounts depends on your hosting plan. Our Advanced and Enterprise plans offer generous or unlimited email account options.
Yes. You can access your email from any browser using webmail clients like Roundcube or Horde.
Yes! Our email hosting supports POP3, IMAP, and SMTP protocols for full compatibility with Outlook, Apple Mail, Thunderbird, and mobile apps.
Absolutely. We use advanced spam filtering and malware scanning to protect your inbox from unwanted or harmful content.
Yes. You can set up automatic replies and forward emails to other addresses with ease from your control panel.
Yes, we support all major authentication protocols to improve deliverability and protect your domain reputation.
Yes. You can create aliases to redirect messages and use catch-all addresses to receive emails sent to any variation of your domain.
Yes, you'll have access to a user-friendly dashboard (cPanel) to manage email accounts, filters, spam settings, and more.
Yes. Each email account includes allocated storage depending on your plan, with options to upgrade if needed.
Yes. Mailing list management and group forwarding features are included in all plans.
Yes, our daily or weekly backup system includes email data, ensuring your important communications are never lost.
You’ll receive a warning, and emails may stop arriving until space is cleared or upgraded. Storage limits can be expanded easily.
Yes. Our 24/7 support team can help you set up your email accounts on any device, client, or platform.
Our package includes theme setup, plugin installation, responsive design, speed optimization, basic SEO setup, and security configuration—all tailored to your needs.
Yes, you’ll need a hosting plan. You can use your existing provider or host your site with Finixhost for optimal performance and full support.
Absolutely. We can build your site using a theme of your choice or create a fully custom design based on your brand and requirements.
Yes, all websites we develop are fully responsive and optimized for smartphones, tablets, and desktops.
Yes! Whether you need a refresh or a complete overhaul, we can modernize and optimize your existing site.
Project timelines vary based on complexity, but most standard sites are completed within 7–21 business days.
Yes, we can build and configure full WooCommerce stores with payment gateways, product pages, shipping, and more.
Definitely. We develop custom features and can integrate third-party plugins based on your specific business needs.
Yes. We follow best practices for on-page SEO, install SEO plugins, and set up metadata to ensure your site is optimized for search engines.
Yes. We build your site using user-friendly tools and provide training or documentation so you can manage your content easily.
Yes, we can provide copywriting, image optimization, and basic graphic design as add-on services to support your brand.
We include limited post-launch support, and you can also choose a maintenance package for ongoing updates, backups, and support.
Yes. We configure firewalls, implement anti-spam protection, set up SSL, and follow WordPress security best practices.
Yes! We can build custom layouts, blog sections, contact forms, and other essential features based on your site’s goals.
Yes. We take regular backups during development and provide a final backup when your site goes live.
Simply contact our team, share your requirements, and we’ll provide a quote and timeline. From there, we’ll guide you through every step of the process.
Our package includes WooCommerce installation, store setup, product configuration, payment integration, shipping setup, responsive design, speed optimization, and basic SEO.
Yes! We can build a custom-designed WooCommerce store tailored to your brand or customize an existing theme of your choice.
Yes, but we recommend using Finixhost’s optimized WordPress hosting for the best performance, security, and compatibility.
Our standard package includes setup for up to 25 products. More can be added as part of a custom quote or support plan.
We support all major gateways including PayPal, Stripe, Razorpay, Klarna, and more—based on your region and business needs.
Yes. We configure shipping rules, zones, methods (flat rate, free shipping, local pickup), and integrate real-time shipping calculators if needed.
Absolutely. All our stores are fully responsive and optimized for seamless shopping experiences on mobile devices.
Yes. We can set up products with multiple sizes, colors, or other options using WooCommerce’s built-in variations system.
Yes. We can import your products from CSV files, Excel, or even migrate from platforms like Shopify or Magento.
Yes. We follow SEO best practices, configure SEO plugins, and optimize key elements to improve your store’s visibility in search engines.
Yes. Your store will include SSL, security plugins, anti-spam protection, and firewall configuration for a secure shopping experience.
Yes. We build your store with user-friendly tools and provide training or documentation so you can manage orders, products, and content with ease.
Yes. We can integrate email marketing tools, Facebook Pixel, Google Analytics, and more depending on your goals.
Yes. We include limited post-launch support and offer maintenance packages for ongoing help, updates, backups, and performance monitoring.
It depends on the complexity, but most standard stores are delivered within 10–25 business days.
Simply contact us with your requirements, and we’ll provide a custom quote, timeline, and project roadmap to launch your store.
It’s a flexible service that allows you to hire experienced developers from Finixhost for specific tasks, projects, or ongoing support—without the need for long-term contracts.
We handle website fixes, custom coding, plugin development, WordPress/ WooCommerce changes, speed optimization, bug fixes, integrations, and more.
No. While it integrates well with Finixhost hosting, you can use the developer service regardless of where your website is hosted.
Pricing is based on hourly or task-based quotes. You’ll receive a transparent estimate before any work begins.
Yes! Whether you need a quick fix or a small feature added, we’re happy to help—no minimum commitment required.
We specialize in WordPress, WooCommerce, PHP, HTML/CSS, JavaScript, and other popular CMS and web technologies.
You’ll communicate through our project manager or ticketing system to ensure clarity, timeline tracking, and quality assurance.
Most tasks are completed within 24–72 hours, depending on complexity. Urgent support is available upon request.
Yes! We offer retainer packages for businesses needing regular updates, maintenance, or continuous development.
Absolutely. We offer emergency support to fix errors, restore backups, and secure compromised websites.
Yes. You'll receive a clear summary of completed tasks, time spent, and any recommendations for future improvements.
We provide limited post-task support for minor adjustments. You can also request a maintenance or ongoing support plan.
Yes. We can troubleshoot and resolve compatibility or functionality issues with plugins or themes.
Yes. All your data, ideas, and business materials remain confidential. NDAs can be signed upon request.
Simply contact us via the developer request form, describe your task, and we’ll respond with a quote and timeline.
We aim for 100% satisfaction. If something doesn’t meet your expectations, we’ll revise it or provide alternatives as per our service terms.
Simply click “Sign Up” on our homepage and fill in your details to register your client account.
Use the “Forgot Password” link on the login page to receive a reset email.
Log in to your dashboard and update your profile under “Account Settings.”
Yes. We use strict data protection policies and are fully GDPR-compliant.
Yes. You can manage all your services, domains, and billing under one dashboard.
We provide 24/7 support via live chat, email, and a ticketing system.
Yes. Our team is available around the clock to assist you at any time.
Not by default. Phone support is available for enterprise clients or by special request.
Use live chat or submit a “High Priority” ticket via your client portal.
Yes, we currently support English, Norwegian
Yes. Contact our support team for emergency assistance.
Absolutely. Our team specializes in WordPress troubleshooting and customization.
Submit a migration request via ticket or contact form and our team will guide you.
Yes. We offer full email setup support across devices and platforms.
Our team can install, renew, or troubleshoot your SSL certificates for free.
We accept major credit/debit cards, PayPal, and selected local gateways.
Yes. Log in and go to “Billing > My Invoices” to download or print any invoice.
Yes, based on our refund policy. Refunds are eligible for specific products and conditions.
Log in, go to “Billing Settings,” and update your saved payment options.
Yes! Check our homepage or subscribe to emails for the latest offers.
Choose a package from our website and follow the guided checkout process.
Yes. Contact our sales team for a personalized quote.
Visit our “Hire a Developer” section and submit your request form.
Yes. We offer full WooCommerce setup, customization, and support.
Yes. Use the “Request a Consultation” form and we’ll reach out to discuss your needs.
Use the domain search tool on our homepage and follow the steps to register.
Yes. You’ll need your EPP code and to unlock your domain at your current provider.
Yes.
Absolutely. Full DNS management is available for every registered domain.
You have a grace period to renew it. After that, it may go into redemption or become available to others.
We use BitNinja security suite, regular scans, SSL, and server hardening techniques.
Yes. Contact support immediately for malware removal and site restoration.
Yes. Enable 2FA in your client area for added account security.
No. All payments are processed securely by third-party providers.
Yes. Please email security@finixhost.com or submit a ticket labeled “Security Concern.”
Visit the top menu or your Client Portal to access helpful guides and tutorials.
Yes, we’re building a library of videos for common tasks and tools—coming soon.
Absolutely. Submit your topic and we’ll consider it for future content.
Yes! Check out our blog for news, tutorials, and hosting tips.
Yes. You’ll be notified via email and can check real-time updates on our Status Page.
Email abuse@finixhost.com with full details and evidence.
Yes, we love feedback! Use the suggestion form on the Contact Us page.
Log in and submit a cancellation request under your service dashboard.
Yes. We offer agency/reseller solutions. Contact us for more information.
Yes. Earn commissions by referring others to Finixhost. Details are on our Affiliate page.
You’ll find them in the footer of our website or at finixhost.com/terms.
Yes. We guarantee 99.9% uptime backed by robust infrastructure and monitoring.
If you’re unsatisfied with support, request escalation in your ticket and a senior agent will assist.
Yes, for enterprise or large-scale clients. Contact sales to request one.
Follow us on Twitter, Facebook, LinkedIn, and Instagram for updates, tips, and promos.

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