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At Finixhost.com, we are committed to providing a safe, secure, and reliable hosting environment for all our customers. This Acceptable Use Policy (“AUP”) outlines the rules and standards you must follow when using our web hosting services. By using Finixhost.com services, you agree to comply with this AUP.

1. Prohibited Activities

As a Finixhost.com customer, you agree not to use our services to engage in any of the following prohibited activities:

a. Illegal Activities

• Hosting, distributing, or linking to content that violates any applicable laws or regulations, including but not limited to child exploitation, terrorism-related materials, hate speech, or content promoting violence and discrimination.

b. Spam and Unsolicited Communications

• Sending unsolicited bulk emails (“spam”), chain letters, phishing emails, or any form of unsolicited advertising or communications that violate anti-spam laws such as CAN-SPAM or GDPR.

c. Malware, Viruses, and Hacking

• Uploading, distributing, or facilitating the spread of malicious software such as viruses, worms, trojans, ransomware, spyware, or any other harmful code.
• Attempting to gain unauthorized access to any network, server, or data not owned by you, including brute-force attacks, port scanning, or exploiting vulnerabilities.

d. Resource Abuse

• Excessive use of CPU, RAM, bandwidth, storage, or other resources beyond your allocated hosting plan in a way that degrades the performance or availability of Finixhost.com services for other users.
• Running intensive, unauthorized processes such as cryptocurrency mining or resource-intensive bots.

e. Intellectual Property Violations

• Hosting or distributing copyrighted materials, trademarks, patents, or other intellectual property without proper authorization or rights.

f. Phishing and Fraudulent Activities

• Creating websites or pages designed to deceive users into providing sensitive personal, financial, or login information.
• Engaging in fraudulent transactions, identity theft, or impersonation.

g. Disruptive Network Behavior

• Initiating or facilitating denial-of-service (DoS) or distributed denial-of-service (DDoS) attacks.
• Flooding or otherwise disrupting Finixhost.com’s network, servers, or other customers’ services.

h. Unauthorized Reselling

• Reselling, distributing, or sharing Finixhost.com services or resources without explicit written permission.

2. Content Responsibility

• You are solely responsible for the content you host, publish, or transmit using Finixhost.com services.
• Finixhost.com reserves the right to remove or disable access to content that violates this AUP or any applicable laws.

3. Enforcement

• Monitoring: Finixhost.com reserves the right to monitor network traffic, customer accounts, and hosted content to ensure compliance with this Acceptable Use Policy and applicable laws.
• Investigation: Upon detecting or receiving reports of suspected violations, Finixhost.com will investigate the matter promptly and may request additional information from the account holder.
• Account Actions: If a violation is confirmed, Finixhost.com may take one or more of the following actions, at its sole discretion:
  • Issue a warning or notice to the customer.
  • Suspend or restrict access to specific services or features.
  • Temporarily suspend or terminate the entire account.
  • Remove or disable access to offending content.
  • Report illegal activities to appropriate law enforcement or regulatory authorities.
• No Liability: Finixhost.com shall not be liable for any damages resulting from enforcement actions taken in good faith to protect its services or users.
• Appeals: Customers may appeal enforcement actions by contacting Finixhost.com support with relevant information for review. Appeals do not guarantee reinstatement.

4. Reporting Procedures

• How to Report: If you become aware of any suspected violation of this AUP, please report it immediately by sending a detailed email to abuse@finixhost.com.
• Information to Include: To help us investigate effectively, please provide:
  • Your contact information (name, email, phone).
  • Detailed description of the alleged violation.
  • URLs, IP addresses, screenshots, or other evidence supporting your claim.
  • Date and time when the issue was observed.
• Confidentiality: All reports will be handled confidentially. We do not share reporter identities without consent, except as required by law.
• Response Time: Finixhost.com aims to acknowledge receipt of abuse reports within 24 hours and resolve issues as promptly as possible depending on their severity.

5. Consequences of Violations

• Immediate Suspension: Accounts found engaging in serious or repeated violations of this AUP may be suspended immediately without prior notice to prevent further harm.
• Termination: Persistent non-compliance or severe infractions may result in permanent termination of services and account deletion.
• Loss of Data: Finixhost.com is not responsible for data loss resulting from suspension or termination due to policy violations. Customers are advised to maintain their own backups.
• Legal Action: Finixhost.com reserves the right to cooperate fully with law enforcement agencies and pursue civil remedies against violators, including claims for damages and injunctive relief.
• Financial Liability: Customers may be held financially responsible for damages, penalties, or costs incurred by Finixhost.com as a result of their violation.

6. Customer Responsibilities

• Compliance: Customers must comply with all terms in this AUP, Finixhost.com’s Terms of Service, and applicable laws.
• Security: Customers are responsible for securing their account credentials, websites, and applications to prevent unauthorized use.
• Content Management: Customers must ensure their hosted content does not violate any laws or infringe on third-party rights.
• Resource Use: Customers should monitor their resource usage and avoid activities that exceed their hosting plan limits or negatively impact Finixhost.com’s network and other users.
• Reporting: Customers are encouraged to report any suspicious or abusive activities they detect to abuse@finixhost.com promptly.
• Cooperation: Customers agree to cooperate with Finixhost.com during investigations of alleged violations, including providing requested information in a timely manner.

7. Definitions

To ensure clarity, the following terms used in this Acceptable Use Policy shall have the meanings described below:

• “Finixhost.com” — The web hosting company providing domain registration, shared hosting, WordPress hosting, core hosting, web development, e-commerce development, and related services.
• “Customer” — Any individual or entity that registers for or uses Finixhost.com services.
• “Services” — All products and services offered by Finixhost.com, including but not limited to web hosting, domain registration, server management, and technical support.
• “User Content” — Any data, text, images, files, software, or other material uploaded, stored, or transmitted by the customer using Finixhost.com services.
• “Prohibited Activities” — Actions or behaviors expressly forbidden under this policy, including illegal activities, spam, malware distribution, hacking, and intellectual property violations.
• “Abuse” — Any conduct or content that violates this Acceptable Use Policy.
• “Suspension” — Temporary restriction of access to services or account features due to policy violations.
• “Termination” — Permanent discontinuation of services and deletion of the customer account.
• “Resource Usage” — Consumption of bandwidth, CPU, memory, disk space, and other system resources provided by Finixhost.com.

8. Policy Updates

• Right to Modify: Finixhost.com reserves the right to update or amend this Acceptable Use Policy at any time to reflect changes in legal requirements, technology, or company policies.
• Notification: Customers will be notified of significant changes via email and/or announcements on the Finixhost.com website at least 30 days before changes take effect.
• Continued Use: Continued use of Finixhost.com services after such changes constitutes acceptance of the updated policy.
• Review Responsibility: Customers are responsible for reviewing the AUP regularly to stay informed about any modifications.
• Effective Date: The most current version of the Acceptable Use Policy is always available on the Finixhost.com website.

9. Zero Tolerance Spam Policy

Finixhost.com maintains a strict Zero Tolerance Policy regarding the sending, hosting, or facilitating of spam or unsolicited bulk communications. This policy is designed to protect our network integrity, service quality, and our customers’ reputation.

Definition of Spam:
Spam includes, but is not limited to, unsolicited commercial emails, bulk messages, phishing attempts, chain letters, and any other forms of unsolicited communications sent without explicit recipient consent.

Prohibited Spam Activities Include:

• Sending unsolicited email or messages in bulk to recipients who have not opted in.
• Using our servers or services as relays or proxies for spam distribution.
• Hosting websites or landing pages that promote or facilitate spam campaigns.
• Engaging in harvesting or scraping email addresses or contact details for spam purposes.
• Creating or distributing malware or malicious links within spam messages.

Enforcement:

• Accounts identified as sources or facilitators of spam will be immediately suspended pending investigation.
• Verified spam violations will lead to permanent account termination without refund.
• Repeat offenders may be reported to relevant authorities and blacklisted on anti-spam databases.

Customer Responsibility:

• Customers must ensure all email campaigns comply with anti-spam laws such as CAN-SPAM, GDPR, and other applicable regulations.
• Proper opt-in and opt-out mechanisms must be implemented and respected.
• Customers should monitor their email sending practices and report any abuse of their services promptly.

Finixhost.com takes spam seriously and will act decisively to prevent it from affecting our services and customers.

10. Defamation Policy

Finixhost.com is committed to maintaining a respectful and lawful online environment. We strictly prohibit the use of our services to publish, distribute, or facilitate defamatory content.

Definition of Defamation:
Defamation refers to any false statement presented as a fact that injures the reputation of an individual, business, or organization. This includes libel (written defamation) and slander (spoken defamation).

Prohibited Defamatory Activities Include:

• Publishing false or misleading statements that harm the reputation of others.
• Spreading rumors, accusations, or personal attacks without factual basis.
• Using Finixhost.com services to host websites, blogs, or other content that maligns or disparages third parties unlawfully.

Reporting Defamation:

• If you believe your reputation has been harmed by content hosted on Finixhost.com, please submit a detailed complaint to abuse@finixhost.com including:
  • URL(s) of the allegedly defamatory content.
  • A description of the defamatory statements and why they are false.
  • Your contact information and, if applicable, proof of your identity or authority to act on behalf of the affected party.

Investigation and Actions:

• Finixhost.com will review defamation complaints promptly and may request additional information.
• Content found to be defamatory will be removed or disabled as appropriate.
• Accounts repeatedly involved in defamation may be suspended or terminated.
• Finixhost.com does not act as a legal arbiter; complainants may be advised to pursue legal remedies for defamation.

Disclaimer:
Finixhost.com is not responsible for monitoring or moderating all hosted content proactively but will respond to legitimate defamation complaints in accordance with applicable laws.

11. AUP Violations

Finixhost.com maintains strict standards for acceptable use of its services to ensure a safe, reliable, and lawful hosting environment for all customers. Any violation of the Acceptable Use Policy (AUP) is taken seriously and addressed promptly.

Types of Violations:
Violations may include, but are not limited to:

• Engaging in prohibited activities such as illegal content distribution, spam, hacking, or resource abuse.
• Hosting content that infringes on intellectual property rights or violates privacy laws.
• Use of services for fraudulent, deceptive, or malicious purposes.
• Failure to comply with account security requirements or providing false information.
• Repeated or severe breaches of Finixhost.com policies or Terms of Service.

Consequences of Violations:
Upon detection or report of a violation, Finixhost.com may:

• Issue warnings or notices to the account holder detailing the violation.
• Temporarily suspend the offending service or account pending investigation.
• Permanently terminate the account and delete associated data.
• Charge fees for any damages or additional resources consumed due to the violation.
• Report the violation to legal authorities if required by law.

Investigation Process:

• Finixhost.com will investigate reported violations with confidentiality and professionalism.
• Customers under investigation will be contacted and may be required to provide additional information.
• Enforcement actions are at the sole discretion of Finixhost.com based on the severity and nature of the violation.

Appeals and Resolution:

• Customers may appeal enforcement actions by contacting Finixhost.com support within 14 days of notification.
• Appeals must include relevant evidence or explanation.
• Final decisions on appeals rest with Finixhost.com and are binding.

Preventive Measures:

• Customers are encouraged to regularly review their use of services to ensure compliance.
• Report any suspected abuse or violations to abuse@finixhost.com immediately.

12. Disclaimer

No Warranty
Finixhost.com provides its services “as is” and “as available,” without any warranties or guarantees, express or implied. This includes, but is not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free service.

Limitation of Liability
Finixhost.com is not liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to the use, inability to use, or performance of the services. This includes damages for loss of profits, data, goodwill, or other intangible losses, even if Finixhost.com has been advised of the possibility of such damages.

Content Disclaimer
Finixhost.com does not monitor or control the content hosted by its customers and is not responsible for the accuracy, legality, or reliability of any user-generated content or third-party materials accessible through its services.

Third-Party Services
Use of third-party products or services accessed via Finixhost.com is at the user’s own risk. Finixhost.com does not endorse or guarantee any third-party content or services and disclaims all liability in connection with them.

No Legal Advice
Nothing in these Terms or on the Finixhost.com website constitutes legal, financial, or professional advice. Customers should seek appropriate professional counsel for such matters.

Changes and Interruptions
Finixhost.com reserves the right to modify, suspend, or discontinue any aspect of the services at any time without prior notice. Service interruptions due to maintenance, upgrades, or unforeseen issues are not grounds for compensation.

13. Unacceptable Resource Usage

13.1. Excessive CPU Usage

Description:
CPU (Central Processing Unit) is the core hardware responsible for processing all instructions on a server. Shared hosting and other hosting plans allocate limited CPU power per account to ensure fair usage. Excessive CPU usage means running heavy computations or processes that consume a disproportionate amount of processing time.
Examples:

• Continuous scripts or applications that run 24/7 with heavy calculations (e.g., cryptocurrency mining, complex data crunching).
• Running automated bots or programs that cause spikes in CPU usage.
  Why it matters:
  Overuse of CPU resources can slow down the server, causing lag or outages that affect all customers sharing the server.

13.2. Excessive Memory (RAM) Usage

Description:
RAM (Random Access Memory) temporarily holds data for quick access by the CPU. High RAM usage beyond your allocation can cause server instability and affect the performance of your website or applications and those of others.
Examples:

• Running memory-intensive applications like large databases or high-traffic dynamic sites without sufficient resources.
• Memory leaks in poorly coded software causing gradual RAM consumption increase.
  Why it matters:
  Insufficient memory impacts the server’s ability to efficiently process requests, leading to slow page loads or crashes.

13.3. Excessive Disk Space Usage

Description:
Disk space refers to the storage capacity available for files, databases, emails, and backups. Using more disk space than allocated can affect your account and the server environment.
Examples:

• Storing large files such as videos, backups, or archives beyond your plan’s limits.
• Hosting content not actively used, such as old backups, without cleanup.
  Why it matters:
  Excessive disk usage can fill server storage, potentially causing issues with backups, server logs, or other customers’ storage availability.

13.4. Excessive Bandwidth Usage

Description:
Bandwidth is the amount of data transferred between your hosting account and visitors/users over time. Excessive bandwidth use happens when your site or service transfers more data than what your hosting plan allows.
Examples:

• High traffic websites streaming large media files, heavy downloads/uploads, or file sharing services.
• Using bandwidth for peer-to-peer networks or other non-web-hosting activities.
  Why it matters:
  High bandwidth consumption can lead to network congestion, slowing down other customers’ sites and potentially causing overage charges or service suspension.

13.5. Unauthorized Background Processes

Description:
Background processes are programs running continuously on the server, independent of user interaction. Unauthorized processes may consume resources without oversight or approval.
Examples:

• Running unauthorized daemons, bots, or persistent scripts that use CPU, RAM, or bandwidth in the background.
• Tasks scheduled to run repeatedly without resource management.
  Why it matters:
  Such processes can drain resources invisibly, degrade server performance, and may violate hosting terms if not approved.

13.6. Impact on Other Customers

Description:
Because Finixhost.com operates shared and managed hosting environments, your resource usage can affect other users on the same server or network.
Examples:

• Resource hogging leading to slow response times for other websites.
• Server crashes caused by excessive resource demands from one account.
  Why it matters:
  Maintaining fair use ensures all customers get stable and reliable service without disruptions caused by any single user.