Domain Registration Terms of Service

1. Eligibility and Accuracy of Information

You must provide accurate, complete, and truthful information during domain registration.
You agree to update your contact information promptly to keep it current and accurate.

2. Registration Process

Domain registrations are subject to availability and registry rules.
Completion of the registration process, including payment, is required to activate the domain.

3. Domain Name Ownership

Upon successful registration, you become the registrant and have the rights to use the domain according to this agreement and applicable registry policies.
Domain ownership is subject to compliance with this agreement and registrar policies.

4. Renewals and Expirations

You are responsible for renewing your domain before its expiration date.
Failure to renew may result in suspension, deletion, or auction of the domain.
Finixhost may offer auto-renewal services subject to billing authorization.

5. Transfers

Domain transfers are subject to registry rules and may require authorization codes.
Transfers initiated by the registrant may involve transfer fees and delays as per registry policies.
Domains may be locked to prevent unauthorized transfers.

6. Domain Use Restrictions

Domains may not be used for illegal, fraudulent, or malicious activities.
Registrants must comply with all applicable laws and registry-specific usage policies.

7. WHOIS and Privacy

Registrant information is submitted to WHOIS databases as required by ICANN and registries.
WHOIS privacy services may be available to mask personal data, subject to separate terms.

8. Suspension and Cancellation

Finixhost reserves the right to suspend or cancel domains for violation of this agreement, non-payment, or upon registry request.
Domains suspended or cancelled may become unavailable and irrecoverable.

9. Refunds and Cancellations

Domain registrations are generally non-refundable once processed unless otherwise specified in our refund policy.
Cancellation requests must be submitted prior to domain activation or renewal.

10. Intellectual Property and Disputes

Registrants must respect third-party trademarks and intellectual property rights.
Domain disputes will be handled through the Uniform Domain Name Dispute Resolution Policy (UDRP) or applicable local dispute resolution procedures.

11. Limitation of Liability

Finixhost is not liable for any loss or damages arising from domain registration, suspension, or deletion.

12. Governing Law

This agreement is governed by the laws applicable to Finixhost’s jurisdiction.

1. WHOIS Privacy Service Agreement

This WHOIS Privacy Service Agreement (“Agreement”) governs the use of the WHOIS Privacy Service (“Service”) provided by Finixhost.com (“Finixhost,” “we,” or “us”) to protect the personal information of domain name registrants (“You” or “Registrant”).

By subscribing to or using the WHOIS Privacy Service, you agree to be bound by the terms set forth in this Agreement.

1.1. Purpose of the Service

The WHOIS Privacy Service is designed to protect your personal contact information associated with domain registration from public disclosure in the WHOIS database.
Instead of your personal details, proxy contact information provided by Finixhost or its partners will appear in the WHOIS records.

1.2. Scope of the Service

The Service masks the registrant’s name, address, email, and phone number in the public WHOIS database.
Finixhost acts as the proxy contact for your domain during the term of the privacy service.

1.3. Registrant Responsibilities

You must provide accurate and complete registration data to Finixhost.
You agree to keep your contact information up to date in Finixhost’s records.
You acknowledge that certain information may still be disclosed by Finixhost as required by law, ICANN policies, or third-party registrar agreements.

1.4. Limitations and Exclusions

The WHOIS Privacy Service does not guarantee complete anonymity. Finixhost may disclose your information in response to lawful requests such as court orders, subpoenas, or governmental inquiries.
The Service does not protect against spam or unsolicited communications sent to the proxy contact.
The privacy service is only applicable to domains where privacy is permitted by the relevant registry or registrar policies.

1.5. Service Fees and Term

WHOIS Privacy Service fees are billed separately or as part of the domain registration package.
The Service is renewable annually or as per the domain registration term.

1.6. Termination

You may cancel the WHOIS Privacy Service at any time; upon cancellation, your personal data will be restored in the public WHOIS database.
Finixhost reserves the right to terminate or suspend the Service if you violate this Agreement or if the domain registration is cancelled or transferred.

1.7. Disclaimer and Liability

Finixhost provides the Service “as-is” and disclaims all warranties regarding its effectiveness.
We are not liable for any damages resulting from disclosure of your personal information, whether by legal compulsion or unauthorized access.

1.8. Governing Law

This Agreement shall be governed by the laws applicable to Finixhost’s principal place of business.

2. Supplemental Registry Agreement for Certain TLDs

Certain Top-Level Domains (TLDs) offered by Finixhost.com are subject to additional registry-specific terms and conditions mandated by the respective domain registries. By registering, renewing, transferring, or managing a domain under these TLDs through Finixhost, you agree to comply with the supplemental registry agreements applicable to those TLDs.

2.1. Scope of Supplemental Agreements

These supplemental agreements may impose additional obligations on registrants, including but not limited to data accuracy, eligibility, dispute resolution, and acceptable use.
Finixhost will make reasonable efforts to inform you of any such supplemental terms applicable to your domain registration.

2.2. Examples of Affected TLDs

Examples include, but are not limited to, country-code TLDs such as .ca (Canada), .uk (United Kingdom), .de (Germany), and sponsored TLDs like .app, .tech, .ngo, etc.
Each registry may have distinct requirements such as residency, business presence, or verification processes.

2.3. Registrant Responsibilities

You must review and comply with all supplemental registry terms associated with your domain(s).
Non-compliance may result in suspension, cancellation, or transfer restrictions imposed by the registry or Finixhost.

2.4. Registry Policies and Enforcement

Registry operators enforce their agreements and policies independently.
Finixhost acts as a registrar and intermediary but is not liable for registry enforcement actions.
Registries may impose penalties, including domain suspension or deletion, for violations of their supplemental agreements.

2.5. Changes to Supplemental Agreements

Registry agreements and policies may be updated by the registry operators from time to time.
Finixhost will notify registrants of material changes affecting their domains where possible, but you are responsible for monitoring compliance.

2.6. Dispute Resolution

Supplemental agreements often include specific dispute resolution procedures, such as Uniform Domain-Name Dispute-Resolution Policy (UDRP) or country-specific dispute mechanisms.
You agree to abide by such procedures in case of disputes regarding your domain.

3 Registration Data Access Protocol (RDAP) Terms of Service Agreement

This Registration Data Access Protocol (“RDAP”) Terms of Service Agreement (“Agreement”) governs your access to, and use of the registration data provided by Finixhost.com (“Finixhost,” “we,” or “us”) via RDAP services.

By accessing or using Finixhost’s RDAP services, you agree to comply with and be bound by this Agreement.

3.1. Purpose and Scope

RDAP provides standardized access to domain name registration data managed or provided by Finixhost.
This Agreement applies to any person or entity using Finixhost’s RDAP service to query domain registration information.

3.2. Authorized Use

You agree to use RDAP data solely for lawful purposes, including network management, security, and compliance.
You shall not use RDAP data for unsolicited marketing, spamming, or any activity that violates privacy laws or Finixhost policies.

3.3. Access and Security

You must not attempt to circumvent or compromise RDAP service security.
Any automated querying of RDAP data must comply with Finixhost’s rate limits and access restrictions.
Finixhost reserves the right to suspend or terminate access for misuse or excessive querying.

3.4. Data Accuracy and Updates

RDAP data is provided “as-is” and may contain inaccuracies.
Finixhost does not guarantee the completeness or accuracy of registration data.
Updates to RDAP data occur in accordance with domain registration policies and timelines.

3.5. Privacy and Confidentiality

You agree to respect privacy and confidentiality obligations related to registration data.
Use or disclosure of personal data obtained via RDAP must comply with applicable data protection laws, including GDPR.

3.6. Limitation of Liability

Finixhost disclaims all warranties regarding RDAP service availability and data accuracy.
To the maximum extent permitted by law, Finixhost is not liable for any direct, indirect, incidental, or consequential damages arising from RDAP use.

3.7. Termination

Finixhost may suspend or terminate your RDAP access at any time, with or without cause.
Termination does not affect accrued rights or liabilities.

3.8. Governing Law and Jurisdiction

This Agreement is governed by the laws applicable to Finixhost’s principal place of business.
Any disputes shall be resolved in accordance with the dispute resolution provisions in the main Terms of Service.

3.9. Penalties for Unauthorized Use

Suspension or Termination of Access
Finixhost reserves the right to immediately suspend or permanently terminate your access to RDAP services if you are found to be using the data in violation of this Agreement, including unauthorized or abusive usage.
Legal Action
Unauthorized use of RDAP data, including but not limited to data harvesting, spamming, data resale, or use for unlawful purposes, may result in civil or criminal legal action against the offending party. Finixhost will cooperate with law enforcement and regulatory authorities in any investigations.
Financial Liability
Users found responsible for unauthorized use may be liable for damages, including direct and indirect losses, fines, and costs incurred by Finixhost due to such misuse.
Bans and Blacklisting
Repeated or severe violations may result in permanent blacklisting from all Finixhost services and networks.
Indemnification
You agree to indemnify and hold Finixhost harmless from any claims, damages, losses, liabilities, and expenses arising from your unauthorized use of RDAP data.

3.10. Reporting Unauthorized Activity

If you suspect or become aware of any unauthorized, abusive, or suspicious activity related to the use of Finixhost’s RDAP services or other Finixhost offerings, please follow the procedure below to report it promptly:

1. Initial Report

Submit a detailed report to Finixhost’s Security or Abuse Department via email at abuse@finixhost.com or through the designated abuse reporting form on our website.
Your report should include:

Description of the unauthorized activity or behaviour
Date(s) and time(s) of the incident(s)
IP addresses, domain names, or account information involved.
Any relevant logs, screenshots, or evidence
Your contact information for follow-up

2. Acknowledgment

Upon receipt, Finixhost will acknowledge your report within 48 hours, confirming that the issue is under review.

3. Investigation

Finixhost’s security and abuse team will conduct a thorough investigation to verify the report and assess the impact.
During this period, Finixhost may request additional information from you if needed.

4. Action

Based on investigation findings, Finixhost may take appropriate actions including:

Warning or notifying the offending party.
Temporary suspension or termination of service or RDAP access
Reporting to law enforcement or regulatory authorities if applicable

Follow-up
Finixhost will provide updates to the reporting party on the status and outcome of the investigation where appropriate, while respecting confidentiality and privacy considerations.
Confidentiality
All reports will be treated confidentially to the extent possible, and retaliation against reporters is strictly prohibited.

3.11. What to Include in Your Reporting Email

Subject Line:
Clear and concise, e.g., “Report of Unauthorized RDAP Activity” or “Suspicious Domain Registration Data Access”
Your Contact Information:

Full name
Company/Organization (if applicable)
Email address
Phone number (optional but helpful)

Description of the Issue:

Detailed explanation of the suspicious or unauthorized activity observed.
Why you believe it is unauthorized or abusive.

Date and Time:

When the incident(s) occurred (date and approximate time)

Involved Parties:

IP addresses, domain names, usernames, or account IDs related to the activity.

Evidence:

Attach relevant logs, screenshots, or other supporting documents.
Include URLs or copies of offending content if applicable.

Actions Taken (if any):

Any steps you’ve already taken to mitigate or investigate the issue.

Additional Information:

Any other details that could help in investigation (e.g., frequency, patterns, related incidents)

3.12. Valid Evidence for Reporting Unauthorized Activity

Server or Application Logs

Logs showing suspicious IP addresses, timestamps, error messages, or unusual access patterns.

Screenshots

Clear screenshots of error messages, unauthorized content, suspicious behaviour on control panels, or domain records.

Network Traffic Data

Packet captures or network monitoring data indicating unauthorized requests or attacks.

Email Headers and Content

For spam or phishing complaints, the original email with full headers and content.

URLs or Domain Names

Specific web addresses involved in the unauthorized activity or phishing attempts.

Account Information

Usernames, account IDs, or other identifiers linked to the suspicious activity.

Timestamped Records

Precise date and time information showing when the activity occurred.

Witness Statements or Correspondence

Any relevant communication or reports from users or admins involved.

4 Uniform Domain Name Dispute Resolution Policy (UDRP)

4.1. Overview

Finixhost.com complies with the Uniform Domain Name Dispute Resolution Policy (“UDRP”) established by the Internet Corporation for Assigned Names and Numbers (ICANN). The UDRP provides a standardized process for resolving disputes regarding domain name registrations.

4.2. Scope

This policy applies to all domain names registered through Finixhost.com under generic top-level domains (gTLDs) and certain country-code top-level domains (ccTLDs) that have adopted UDRP procedures.

4.3. Filing a Dispute

Any third party (“Complainant”) who believes that a domain name registered with Finixhost.com infringes on their trademark or legal rights may initiate a dispute by filing a complaint with an approved dispute resolution service provider under the UDRP, such as the World Intellectual Property Organization (WIPO).
The Complainant must demonstrate that:
- The domain name is identical or confusingly similar to a trademark or service mark in which the Complainant has rights.
- The Registrant has no legitimate interests or rights in the domain name.
- The domain name has been registered and is being used in bad faith.

4.4. Registrant’s Obligations

Registrants agree to cooperate with Finixhost.com and the dispute resolution provider during the dispute process.
Registrants must respond promptly to any complaints or proceedings initiated under the UDRP.
Finixhost.com will not adjudicate disputes but will comply with the final decision of the dispute resolution provider.

4.5. Finixhost’s Role

Finixhost.com acts as the registrar and will implement the final decision made by the dispute resolution provider, which may include transferring, canceling, or suspending the disputed domain name.
Finixhost.com is not a party to any dispute and will not be responsible for determining the outcome of any UDRP case.

4.6. Consequences of Non-Compliance

Failure by the Registrant to respond or comply with UDRP decisions may result in the automatic transfer or cancellation of the domain name.

4.7. Fees

All fees associated with filing or defending a UDRP complaint are the responsibility of the parties involved and are not covered by Finixhost.com.

4.8. Additional Legal Remedies

The UDRP does not prevent parties from pursuing other legal remedies in court.

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