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Our Premium Support
Our Premium Support goes beyond answering questions, it's a dedicated service experience. From personalised onboarding to expert troubleshooting and strategic guidance, we provide hands-on support to help you achieve your goals faster.
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Frequently Asked Questions (FAQ)
Got Questions? We’ve Got Answers. Explore our most frequently asked questions to quickly find solutions, guidance, and tips about our services, support, and features.
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How do I create an account with Finixhost?
Simply click “Sign Up” on our homepage and fill in your details to register your client account.
I forgot my password. How can I reset it?
Use the “Forgot Password” link on the login page to receive a reset email.
How do I change my account email or contact details?
Log in to your dashboard and update your profile under “Account Settings.”
Is my personal data secure with Finixhost?
Yes. We use strict data protection policies and are fully GDPR-compliant.
Can I manage multiple domains/services under one account?
Yes. You can manage all your services, domains, and billing under one dashboard.
What support channels does Finixhost offer?
We provide 24/7 support via live chat, email, and a ticketing system.
Is support really available 24/7?
Yes. Our team is available around the clock to assist you at any time.
Do you offer phone support?
Not by default. Phone support is available for enterprise clients or by special request.
What’s the best way to reach you for urgent help?
Use live chat or submit a “High Priority” ticket via your client portal.
Do you support multiple languages?
Yes, we currently support English, Norwegian
Can you help me fix my website if it’s down?
Yes. Contact our support team for emergency assistance.
Do you offer WordPress-related support?
Absolutely. Our team specializes in WordPress troubleshooting and customization.
How can I request website migration?
Submit a migration request via ticket or contact form and our team will guide you.
Do you help with email setup?
Yes. We offer full email setup support across devices and platforms.
What if I need help installing SSL?
Our team can install, renew, or troubleshoot your SSL certificates for free.
What payment methods do you accept?
We accept major credit/debit cards, PayPal, and selected local gateways.
Can I view past invoices?
Yes. Log in and go to “Billing > My Invoices” to download or print any invoice.
Do you offer refunds?
Yes, based on our refund policy. Refunds are eligible for specific products and conditions.
How do I update my payment method?
Log in, go to “Billing Settings,” and update your saved payment options.
Do you offer promotional discounts or coupons?
Yes! Check our homepage or subscribe to emails for the latest offers.
How can I order a hosting plan?
Choose a package from our website and follow the guided checkout process.
Can I request custom hosting or server configuration?
Yes. Contact our sales team for a personalized quote.
How do I hire a developer on demand?
Visit our “Hire a Developer” section and submit your request form.
Can I get help with WooCommerce development?
Yes. We offer full WooCommerce setup, customization, and support.
Can I request a website audit or consultation?
Yes. Use the “Request a Consultation” form and we’ll reach out to discuss your needs.
How do I register a new domain?
Use the domain search tool on our homepage and follow the steps to register.
Can I transfer my domain to Finixhost?
Yes. You’ll need your EPP code and to unlock your domain at your current provider.
Do you provide WHOIS privacy protection?
Yes.
Can I manage DNS settings through your dashboard?
Absolutely. Full DNS management is available for every registered domain.
What happens if my domain expires?
You have a grace period to renew it. After that, it may go into redemption or become available to others.
How do you keep my website secure?
We use BitNinja security suite, regular scans, SSL, and server hardening techniques.
Can you clean a hacked website?
Yes. Contact support immediately for malware removal and site restoration.
Is two-factor authentication (2FA) available?
Yes. Enable 2FA in your client area for added account security.
Do you store credit card details?
No. All payments are processed securely by third-party providers.
Can I report a security issue?
Yes. Please email security@finixhost.com or submit a ticket labeled “Security Concern.”
Where is your Knowledgebase?
Visit the top menu or your Client Portal to access helpful guides and tutorials.
Do you offer video tutorials?
Yes, we’re building a library of videos for common tasks and tools—coming soon.
Can I request a guide or tutorial?
Absolutely. Submit your topic and we’ll consider it for future content.
Do you offer a blog with updates and tips?
Yes! Check out our blog for news, tutorials, and hosting tips.
Do you send maintenance or system status alerts?
Yes. You’ll be notified via email and can check real-time updates on our Status Page.
How do I report abuse or spam?
Email abuse@finixhost.com with full details and evidence.
Can I suggest a new feature or service?
Yes, we love feedback! Use the suggestion form on the Contact Us page.
How can I cancel a service or close my account?
Log in and submit a cancellation request under your service dashboard.
Do you work with agencies or resellers?
Yes. We offer agency/reseller solutions. Contact us for more information.
Do you offer affiliate programs?
Yes. Earn commissions by referring others to Finixhost. Details are on our Affiliate page.
Where can I view your Terms & Conditions?
You’ll find them in the footer of our website or at finixhost.com/terms.
Do you have uptime guarantees?
Yes. We guarantee 99.9% uptime backed by robust infrastructure and monitoring.
How do I escalate a support issue?
If you’re unsatisfied with support, request escalation in your ticket and a senior agent will assist.
Can I get a dedicated account manager?
Yes, for enterprise or large-scale clients. Contact sales to request one.
Where can I follow Finixhost on social media?
Follow us on Twitter, Facebook, LinkedIn, and Instagram for updates, tips, and promos.
Client's Reviews
Our clients are at the heart of everything we do. Read their reviews to find out how FinixHost has helped businesses of all sizes to achieve faster websites, secure web hosting and expert support every step of the way.
