Domains + Hosting + DevsEquals Zero Headaches!

Effective Date: [01/05/2025]

Welcome to Finixhost.com (“Finixhost,” “we,” “us,” or “our”), powered by Triple Ace Enterprise AS. These Terms and Conditions (“Terms”) govern your access to and use of our web hosting, domain registration, development services, and related offerings (the “Services”). By using our Services, you agree to these Terms.

1. Account Eligibility

To use Finixhost’s Services, you must meet the following eligibility requirements:

• You are at least 18 years old or have reached the age of majority in your jurisdiction to enter a legally binding contract.
• You have full legal capacity to enter and comply with these Terms.
• You will provide accurate, current, and complete information during the account registration process and maintain this information throughout your use of the Services.
• You will not use the Services for any unlawful or unauthorized purpose.
• Accounts registered by minors, or persons who do not meet these eligibility criteria, will be suspended or terminated without prior notice.
• By creating an account, you represent and warrant that you meet these eligibility requirements and agree to comply with all applicable laws and regulations.

Finixhost reserves the right to refuse service, terminate accounts, or take any necessary actions if it reasonably suspects that an account does not comply with these eligibility requirements.

2. Transfers

2.1 Domain Transfers

If you wish to transfer a domain name to or from Finixhost, you must comply with all applicable policies and regulations established by ICANN and the relevant domain registries. You are responsible for initiating and authorizing any domain transfer requests.

2.2 Authorization

You must provide all necessary authorizations, including authorization codes (EPP/Auth codes), to complete a domain transfer. Failure to provide such authorization may result in delays or failure of the transfer.

2.3 Transfer Restrictions

Domains may be subject to transfer restrictions, including but not limited to:

• A 60-day transfer lock following initial registration or a previous transfer.
• Suspension or lock due to domain disputes, unpaid fees, or violations of our Terms.

2.4 Transfer Fees

Finixhost may charge fees for processing domain transfers according to the pricing listed on our website. You acknowledge that domain transfer fees are non-refundable.

2.5 No Liability for Transfer Issues

Finixhost is not responsible for any loss, damage, or delays caused by third parties, including registries, registrars, or intermediaries during domain transfers.

2.6 Service Impact

During the transfer process, domain services such as website accessibility and email may be temporarily interrupted. Finixhost is not liable for any downtime resulting from domain transfers.

3. Finixhost Content

3.1 Ownership

All content available on Finixhost.com and related Services, including but not limited to text, graphics, logos, images, software, source code, designs, trademarks, trade dress, and other proprietary materials (“Finixhost Content”), are owned exclusively by Finixhost or its licensors. These are protected by applicable intellectual property laws worldwide, including copyright, trademark, and trade secret laws.

3.2 License to Use Finixhost Content

Subject to your compliance with these Terms, Finixhost grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Finixhost Content solely for your personal or internal business purposes in connection with the Services you receive. This license does not include any rights to:

• Copy, reproduce, republish, upload, post, transmit, distribute, publicly display, publicly perform, modify, create derivative works from, or exploit any Finixhost Content in any manner without prior written consent from Finixhost.
• Use Finixhost Content for commercial purposes beyond what is explicitly authorized by these Terms.
• Use Finixhost Content in a way that may confuse customers or imply endorsement or partnership with Finixhost.

3.3 Prohibited Uses

You agree not to:

• Remove, alter, or obscure any copyright, trademark, or other proprietary notices on Finixhost Content.
• Use any automated tools, spiders, scrapers, or robots to access, copy, or collect Finixhost Content.
• Reverse engineer, decompile, disassemble, or attempt to derive source code from any software or content provided by Finixhost, except as permitted by law.
• Use Finixhost Content in any manner that infringes on the intellectual property rights of Finixhost or third parties.

3.4 Trademarks

The trademarks, logos, and service marks displayed on Finixhost.com (“Marks”) are registered and unregistered trademarks of Finixhost or third parties. You are prohibited from using any Marks without prior written permission from the trademark owner.

3.5 Feedback

Any suggestions, ideas, or feedback you provide to Finixhost regarding our Content or Services (“Feedback”) may be used by Finixhost freely and without restriction, including incorporating such Feedback into products and services without obligation or compensation to you.

3.6 Enforcement

Finixhost reserves the right to take legal action against unauthorized use of Finixhost Content, including seeking damages and injunctive relief.

4. User Content

4.1 Definition

“User Content” refers to any data, files, text, images, videos, or other materials that you upload, submit, post, or otherwise make available through Finixhost’s Services.

4.2 Ownership and Responsibility

You retain ownership of your User Content. However, by uploading or submitting User Content through our Services, you grant Finixhost a worldwide, royalty-free, sublicensable, and transferable license to use, host, store, reproduce, modify, create derivative works of, communicate, publish, publicly perform, publicly display, and distribute such User Content solely for the purpose of operating, promoting, and improving our Services.

You represent and warrant that:

• You own or have all necessary rights, licenses, and permissions to your User Content.
• Your User Content does not infringe or violate any third party’s rights or applicable laws.
• Your User Content complies with these Terms and applicable laws.

4.3 Guidelines for Prohibited User Content

You agree not to upload, post, or transmit any User Content that includes, but is not limited to, the following:

• Illegal Content: Any material that violates laws, including content related to illegal drugs, illegal gambling, or unauthorized distribution of copyrighted material.
• Infringing Content: Unauthorized use of copyrighted materials, trademarks, or trade secrets.
• Harmful or Malicious Content: Viruses, worms, trojans, ransomware, spyware, adware, or any code designed to damage, disrupt, or gain unauthorized access to systems.
• Violent or Threatening Content: Graphic violence, threats of harm or violence against individuals, groups, or property, incitement to violence, or promotion of terrorism.
• Hate Speech or Discrimination: Content that promotes hatred, violence, or discrimination against individuals or groups based on race, ethnicity, nationality, religion, gender, sexual orientation, age, disability, or any other protected characteristic.
• Pornographic or Obscene Content: Child pornography, bestiality, extreme or graphic sexual content, or sexually explicit content that violates applicable laws.
• Spam and Unsolicited Advertising: Bulk unsolicited messages, phishing attempts, pyramid schemes, or misleading promotions.
• Fraudulent or Deceptive Content: Impersonation of others, false claims, frauds, or misleading information designed to deceive or defraud.
• Privacy Violations: Publishing or distributing private or confidential information about others without their consent, including personal addresses, phone numbers, or financial information.
• Defamatory or Libelous Content: False statements that harm the reputation of individuals or organizations.
• Self-Harm or Suicide Content: Content encouraging or promoting self-harm, suicide, or dangerous behaviours.
• Illegal Sales or Transactions: Selling or facilitating the sale of prohibited goods or services, such as weapons, counterfeit products, or human trafficking.
• Content Violating Third-Party Rights: Any content that infringes on the intellectual property or rights of third parties.

4.4 Monitoring and Enforcement

Finixhost reserves the right to review, moderate, remove, or disable access to any User Content that violates these guidelines or is otherwise objectionable, at its sole discretion. Repeated violations may result in suspension or termination of your account without prior notice.

4.5 Indemnification

You agree to indemnify, defend, and hold harmless Finixhost, its affiliates, employees, and agents from any claims, damages, liabilities, or expenses arising from your User Content or your violation of these Terms.

4.6 Backup and Data Loss

You acknowledge that Finixhost does not guarantee backup or recovery of User Content and that maintaining your own backups is your responsibility.

5. Third-Party Products and Services

5.1 Use of Third-Party Products and Services

Finixhost may provide access to or facilitate the use of third-party products, services, software, or applications (“Third-Party Products and Services”) as part of or in connection with our Services. These may include, but are not limited to:

• Payment gateways (e.g., PayPal, Stripe)
• Content management system plugins (e.g., WordPress plugins)
• Analytics and tracking tools (e.g., Google Analytics)
• Email marketing platforms (e.g., Mailchimp)
• Domain registries and resellers
• Security services (e.g., Cloudflare, SSL providers)
• APIs and integrations with external software
• Hosting infrastructure providers

5.2 No Endorsement or Warranty

Finixhost does not endorse, guarantee, or make any representations regarding the quality, suitability, legality, or availability of any Third-Party Products and Services. Your use of these products or services is solely at your own risk.

5.3 Separate Terms and Policies

Third-Party Products and Services are subject to the terms, conditions, and privacy policies of their respective providers. You agree to comply with all such terms and policies when using any third-party offerings linked to or integrated with Finixhost’s Services.

5.4 Third-Party Liability

• Third parties providing products or services through or linked to Finixhost are solely responsible for their own products, services, and compliance with applicable laws.
• Finixhost does not assume any responsibility or liability for any damages, losses, or claims arising from the acts, omissions, or negligence of third parties.
• You agree to hold Finixhost harmless from any claims or disputes arising out of your interactions with or use of Third-Party Products and Services.
• Before engaging with any third-party, you are responsible for conducting your own due diligence and verifying their suitability and compliance.

5.5 No Liability

Finixhost disclaims all liability arising from or related to your use of Third-Party Products and Services, including but not limited to damages, losses, or interruptions caused by third-party actions or failures.

5.6 Payment and Support

Payments for Third-Party Products and Services may be handled by Finixhost or directly by the third party. Any disputes, refunds, or support requests for third-party offerings must be addressed in accordance with the third party’s policies.

5.7 Modification or Discontinuation

Finixhost reserves the right to modify, suspend, or discontinue access to any Third-Party Products and Services at any time without prior notice or liability.

5.8 Indemnification

You agree to indemnify, defend, and hold harmless Finixhost and its affiliates from any claims, damages, liabilities, or expenses arising out of your use or misuse of Third-Party Products and Services

6. Reseller or Licensor

6.1 Role of Finixhost

Finixhost may act as a reseller, licensor, or authorized agent of certain third-party products or services, including but not limited to domain registrations, software licenses, and hosting services (“Resold Products”). As a reseller or licensor, Finixhost facilitates your purchase and use of these Resold Products but does not own or control them.

6.2 Separate Terms Apply

All Resold Products are subject to the terms, conditions, policies, and agreements established by the original providers or licensors. By purchasing Resold Products through Finixhost, you agree to comply with all such third-party terms and acknowledge that Finixhost is not responsible for their performance or content.

6.3 Limited Liability

Finixhost disclaims all liability for any loss, damage, or inconvenience arising from your use of Resold Products. Some example scenarios where Finixhost assumes no liability include but are not limited to:

• Service Interruptions: If a third-party domain registrar suspends or cancels a domain registration due to non-compliance with their policies, Finixhost is not responsible for any resulting downtime or loss of service.
• Software Defects: If licensed software provided by a third-party contains bugs or security vulnerabilities, Finixhost is not liable for any damages caused by such defects.
• Unauthorized Content: If a third-party hosting service you purchase from Finixhost hosts content that violates applicable laws or rights, Finixhost is not liable for enforcement actions or penalties.
• Refund Disputes: If a third-party provider denies a refund request for a product purchased through Finixhost, Finixhost is not responsible for issuing a refund or compensating the customer.

6.4 Payment and Refunds

Payments for Resold Products are subject to Finixhost’s billing policies, but refunds, cancellations, or disputes may be governed by the third-party provider’s policies. You agree to review and accept those policies before purchasing.

6.5 Support

Support for Resold Products may be provided by Finixhost, the third-party provider, or both. Finixhost will assist where possible but does not guarantee full support for third-party products or services.

6.6 Compliance

You agree to comply with all applicable laws and third-party requirements related to your use of Resold Products and will not use them for illegal or unauthorized purposes.

7. Third Party Websites

7.1 Access and Use

Finixhost’s Services may contain links to or integrations with websites, products, or services operated by third parties (“Third Party Websites”). These links are provided for your convenience and do not imply endorsement or approval by Finixhost. Examples of Third-Party Websites include, but are not limited to:

• Payment processors such as PayPal or Stripe
• Content delivery networks (CDNs) like Cloudflare
• Software repositories such as GitHub
• Domain registries or WHOIS lookup services
• External support forums or knowledge bases
• Third-party plugin or theme marketplaces for CMS platforms like WordPress

7.2 No Control or Responsibility

Finixhost has no control over the content, privacy policies, or practices of Third-Party Websites. We do not guarantee the accuracy, completeness, or reliability of any information or content available on such websites.

7.3 Use at Your Own Risk

Your use of Third-Party Websites is at your sole risk. You acknowledge and agree that Finixhost shall not be liable for any loss or damage caused or alleged to be caused by or in connection with your use of or reliance on any Third-Party Websites or the products or services offered therein.

7.4 Third-Party Terms and Policies

Third Party Websites are governed by their own terms of use, privacy policies, and other agreements. You should review those terms and policies carefully before using any third-party website or service.

7.5 Reporting Issues

If you become aware of any Third-Party Website linked to Finixhost’s Services that contains harmful, illegal, or inappropriate content, please notify us immediately at [support@finixhost.com].

8. Prohibited Persons (Countries, Entities, And Individuals)

8.1 Prohibited Users

You agree that you are not, and will not use the Services if you are a person or entity that is:

• Listed on any applicable government sanctions, embargo, or denied parties lists, including but not limited to those maintained by the United Nations, the European Union, the United States Treasury Department’s Office of Foreign Assets Control (OFAC), or other relevant authorities.
• Located in, under the control of, or a resident of any country or territory subject to comprehensive sanctions or embargoes, including but not limited to North Korea, Iran, Syria, Crimea, Cuba, and others as defined by applicable law.
• Engaged in activities prohibited by applicable law or regulation, including but not limited to terrorism, money laundering, or illegal gambling.
• Individuals or entities that Finixhost reasonably believes are engaged in fraudulent, abusive, or harmful conduct.
• Entities such as terrorist organizations, narcotics trafficking organizations, cybercrime groups, and any organizations designated by relevant authorities as posing a threat to security or public order.

8.2 Verification

Finixhost reserves the right to verify your identity and/or location at any time, and to refuse or terminate Service to any user who is identified as a prohibited person or entity under this Section.

8.3 Consequences of Violation

If Finixhost determines that you are a prohibited person or entity, we may immediately suspend or terminate your account and access to Services without refund and may report such activity to relevant authorities.

8.4 Compliance with Laws

You agree to comply with all applicable export control, sanctions, and trade laws when using Finixhost’s Services.

8.5 Compliance with Laws and Regulations

You agree to comply fully with all applicable local, national, and international laws, regulations, and ordinances relevant to your use of Finixhost’s Services. This includes, but is not limited to:

• Export control laws and regulations, including restrictions on the transfer or transmission of technology, software, or services to certain countries, individuals, or entities.
• Sanctions and embargoes imposed by governments or international organizations.
• Anti-money laundering (AML) and counter-terrorism financing (CTF) laws.
• Data protection and privacy laws applicable to your jurisdiction, including GDPR, where applicable.
• Intellectual property laws, prohibiting unauthorized use of copyrighted materials, trademarks, or patents.
• Laws related to fraud, cybercrime, and unauthorized access.
• Any other laws governing the content you upload, share, or distribute through Finixhost’s Services.

Examples of Compliance Violations Include, But Are Not Limited To:

• Attempting to use Finixhost’s Services to distribute or sell controlled or illegal substances.
• Using the Services to engage in phishing, spamming, or distributing malware.
• Uploading or sharing copyrighted content without proper authorization.
• Transmitting data or software to countries or entities subject to export restrictions.
• Using Finixhost’s Services for money laundering or financing unlawful activities.
• Engaging in unauthorized access or hacking attempts on networks, systems, or other users.
• Violating privacy laws by unlawfully collecting, storing, or sharing personal data without consent.

Failure to comply with these laws may result in suspension or termination of your account, legal action, or reporting to relevant authorities.

You acknowledge that Finixhost may cooperate with law enforcement agencies or regulatory bodies in investigations related to your use of the Services.

9. Account Security

9.1 User Responsibility

You are responsible for maintaining the confidentiality of your account credentials, including your username, password, and any other login information. You agree to notify Finixhost immediately of any unauthorized use of your account or any other security breach.

9.2 Account Access

You are solely responsible for all activities that occur under your account. Finixhost is not liable for any loss or damage resulting from unauthorized access to your account unless caused by Finixhost’s gross negligence or willful misconduct.

9.3 Security Measures

Finixhost implements industry-standard security measures, including encryption, firewalls, and monitoring systems to protect user data and accounts. However, no method of transmission or storage is completely secure, and you acknowledge the inherent risks in using online services.

9.4 Password Requirements

You agree to create strong passwords and update them regularly to help protect your account. Sharing your password with others or storing it insecurely is discouraged.

9.5 Suspension or Termination for Security Reasons

Finixhost reserves the right to suspend or terminate your account immediately if we reasonably believe your account has been compromised or is being used in violation of these Terms, including security threats or breaches.

9.6 Consequences of Unauthorized Access

Unauthorized access to your Finixhost account or the accounts of others is strictly prohibited. If Finixhost detects or suspects unauthorized access, the following actions may be taken:

• Immediate suspension or termination of the affected account(s) without prior notice.
• Investigation of the incident to identify the source and scope of unauthorized activity.
• Reporting the incident to relevant law enforcement or regulatory authorities, if required by law.
• Potential legal action against individuals or entities responsible for unauthorized access, including claims for damages and injunctive relief.
• Denial of any refund claims related to account suspension or termination due to security violations.

You acknowledge that you are solely responsible for any damages or losses incurred as a result of unauthorized access caused by your failure to safeguard your account credentials.

10. HIPAA Disclaimer

10.1 No HIPAA Compliance

Finixhost is not a HIPAA-covered entity, business associate, or otherwise subject to the Health Insurance Portability and Accountability Act (“HIPAA”). Our Services are not designed, intended, or certified to meet HIPAA requirements.

10.2 User Responsibility

If you intend to use Finixhost’s Services to store, process, or transmit Protected Health Information (“PHI”) or other sensitive healthcare data, you do so at your own risk and acknowledge that Finixhost does not provide any assurances or warranties related to HIPAA compliance.

10.3 No Liability for HIPAA Violations

Finixhost expressly disclaims any liability arising from your use of the Services for HIPAA-regulated data. You agree to assume full responsibility for compliance with HIPAA or any other applicable laws concerning the protection of healthcare information.

10.4 Examples of Potential HIPAA Violations

Examples of HIPAA violations that could occur if our Services are used improperly include, but are not limited to:

• Unauthorized access, use, or disclosure of Protected Health Information (PHI).
• Failure to implement adequate safeguards to protect PHI from breaches or leaks.
• Sharing PHI over unsecured or non-compliant channels.
• Storing PHI without appropriate encryption or access controls.
• Lack of audit controls or logs tracking access to PHI.
• Failing to execute Business Associate Agreements (BAAs) when required.

10.5 Recommendation

We recommend that users handling PHI consult qualified legal and compliance experts to ensure that any use of Finixhost’s Services complies with all relevant laws and regulations.

11. Compatibility with the Services

11.1 User Responsibility

You are responsible for ensuring that your hardware, software, and internet connection are compatible with Finixhost’s Services. Finixhost does not guarantee that the Services will work on all devices or with all software configurations.

11.2 System Requirements

Certain services or features may require specific operating systems, browsers, plugins, or other third-party software. It is your responsibility to maintain and update such software, as necessary.

11.3 No Warranty for Compatibility

Finixhost disclaims any warranties regarding compatibility, performance, or interoperability of the Services with your hardware or software. We recommend testing and verifying compatibility before purchasing or subscribing.

11.4 Changes to Services

Finixhost reserves the right to modify, update, or discontinue any aspect of the Services at any time, including changes that may affect compatibility. We will make reasonable efforts to notify users in advance of significant changes.

11.5 Third-Party Software and Integrations

If you use third-party software, plugins, or integrations in connection with Finixhost’s Services, you acknowledge that these are outside Finixhost’s control, and we disclaim any liability arising from their use.

11.6 Impact of Future Updates

Finixhost may update, modify, or enhance its Services from time to time to improve functionality, security, or performance. These updates may result in changes to features, interfaces, or system requirements that could affect the compatibility or behaviour of current services.

While Finixhost strives to minimize disruption, you acknowledge and accept that some updates may temporarily impact service availability or require you to adjust your hardware, software, or configurations.

We recommend staying informed of announcements regarding updates and reviewing any provided guidance to ensure continued compatibility and optimal use of our Services.

12. Billing and Payment Information

12.1 Multiple Accounts

You may create and maintain multiple accounts with Finixhost. Each account is subject to these Terms and requires separate billing and payment.

12.2 Prepayment and Payment Methods

Finixhost requires prepayment for services unless otherwise agreed. Accepted payment methods include credit/debit cards, PayPal, and other payment gateways listed on our website. You agree to provide accurate and complete payment information.

12.3 Auto-Renewal

• Automatic Renewal: Your subscription or service with Finixhost will automatically renew at the end of each billing cycle for the same duration and at the then-current pricing, unless you cancel prior to the renewal date.
• Payment Authorization: By using our Services, you authorize Finixhost to automatically charge the payment method on file for the renewal amount without additional notice.
• Renewal Notifications: We will make reasonable efforts to send you a reminder notice prior to renewal via email. However, it is your responsibility to manage your subscription and ensure payment information is current.
• Updating Payment Information: You agree to keep your payment details accurate and up to date to avoid interruption of service.
• Cancellation: To avoid automatic renewal charges, you must cancel your subscription before the renewal date by following the cancellation procedures outlined in our Terms. Cancellations take effect at the end of the current billing cycle.
• Failed Payments: If an automatic payment fails, Finixhost may attempt to retry the charge. Repeated failures may result in suspension or termination of services until payment is received.
• Changes to Renewal Terms: Finixhost reserves the right to modify renewal fees or terms at any time. Any changes will be communicated in advance where possible.

12.4 Taxes

You are responsible for all applicable taxes, duties, and fees associated with your purchase of Finixhost services. Finixhost may collect and remit taxes as required by law.

12.5 Late Payment and Fees

Payments not received by the due date may incur a late fee of 15% of the outstanding balance. Continued non-payment may result in suspension or termination of your services.

12.6 Domain Payment Terms

Domain registration and renewal fees are billed separately and subject to the policies of the domain registries. You must maintain current payment information to avoid domain suspension or loss.

12.7 Fraud Prevention

Finixhost reserves the right to suspend or terminate accounts suspected of fraudulent activity. We may require additional verification to process payments.

12.8 Invoice Disputes

If you dispute any charges, you must notify Finixhost in writing within 30 days of the invoice date. Failure to dispute within this period constitutes acceptance of the charges.

12.9 Impact of Cancellation on Services

 Service Access: Upon cancellation, your services will remain active until the end of the current billing period, after which your access will be suspended or terminated depending on the service type.

 Data Retention: Finixhost may retain your data for a limited period after cancellation to allow for account recovery or transfer. After this retention period, your data may be permanently deleted and irretrievable.

 Domain Names: If you cancel domain registration or fail to renew domains, they may expire and become available for registration by others. It is your responsibility to renew or transfer domains prior to expiration.

 No Pro-Rated Refunds: Cancellation does not entitle you to pro-rated refunds for unused portions of the billing cycle unless explicitly stated in our Refund Policy.

 Reactivation: Re-activating services after cancellation may require you to sign up again and accept current terms and pricing.

13. Cancellations and Refunds

13.1 Payment Method

You agree to pay all fees and charges associated with your Finixhost account using the payment method you provide. If your payment method is declined or expires, you agree to update your payment details promptly to avoid service disruption.

13.2 Money-Back Guarantee (Eligibility)

Finixhost offers a [specify duration, e.g., 15-day] money-back guarantee on select hosting plans purchased by new customers, allowing you to request a refund within this period if you are unsatisfied with the service. The guarantee applies only to the following hosting plans:

• Shared Hosting Plans
• WordPress Hosting Plans
• Core Hosting Plans
  The money-back guarantee does not apply to VPS, Dedicated Servers, GPU Servers, domain registrations, add-ons, or custom services.

13.3 Refund Eligibility and Request Timeline

• Refund requests must be submitted within [15] days from the date of initial purchase to qualify for the money-back guarantee.
• Requests made after this period will not be eligible for a refund.
• When submitting a refund request, you must provide your account details, purchase information, and reason for the refund.
• Approved refunds are typically processed within 7 to 14 business days to the original payment method.
• Refunds do not cover services rendered beyond the refund period or any non-refundable third-party fees.

13.4 Non-Refundable Products and Services

Certain products and services are non-refundable, including but not limited to:

• Domain name registrations and renewals.
• VPS, Dedicated, and GPU server plans.
• Custom software development and custom services.
• Setup fees.
• Purchased third-party licenses or add-ons.
• Services explicitly marked as non-refundable at the time of purchase.

13.5 Cancellation Process

You may cancel your services by following the cancellation procedures outlined in your account dashboard or by contacting Finixhost support. Cancellation requests must be made prior to the next billing cycle to avoid auto-renewal charges.

13.6 Impact of Cancellation

• Upon cancellation, your services will remain active until the end of the current billing period. Afterward, access will be suspended or terminated according to our data retention policies.
• Domain names will not be automatically renewed and may expire unless renewed or transferred.
• Cancellation does not entitle you to pro-rated refunds for unused service periods unless otherwise specified.

13.7 Refund Process

Approved refunds will be processed to the original payment method within 7 to 14 business days. Finixhost reserves the right to deduct any applicable fees or charges from the refund amount.

13.8 Exceptions and Disputes

Disputes regarding cancellations or refunds must be submitted in writing within 15 days of the invoice date. Finixhost reserves the right to investigate and resolve disputes at its sole discretion.

14 Domain Registration and Management

14.1 Domain Availability and Registration

Finixhost provides access to a wide range of domain extensions (TLDs). Domain availability is not guaranteed until the registration process is successfully completed and confirmed. We are not liable for registration delays, failures, or third-party claims on domain names.

14.2 Domain Ownership

The individual or entity listed as the Registrant in the WHOIS database shall be considered the legal owner of the domain. It is your responsibility to ensure all WHOIS contact information is accurate and up to date.

14.3 Domain Transfers

Domain transfers to or from Finixhost must comply with ICANN and registry rules. We are not responsible for issues arising from incorrect EPP codes, expired domains, registrar locks, or disputes between prior and current owners.

14.4 Auto-Renewal and Expiry

Domains registered through Finixhost are set to auto-renew by default to prevent accidental expiration. You may disable auto-renewal at any time. If a domain is not renewed before its expiration date, it may be subject to a grace period and then redemption fees or permanent loss.

14.5 Non-Refundable Domains

Domain registration, renewal, and transfer fees are non-refundable under any circumstances once the order is processed.

14.6 Suspension and Disputes

We may suspend or cancel domains that violate ICANN rules, applicable law, or these Terms. In the event of a domain dispute, Finixhost follows ICANN’s Uniform Domain-Name Dispute-Resolution Policy (UDRP).

14.7 WHOIS Privacy / ID Protection

If offered, WHOIS privacy services may be added to protect your personal data. However, we may disclose your identity if legally required or in response to verified complaints of abuse, fraud, or infringement.

14.8 Domain Transfer Fees

1. Standard Transfer Fees
   Domain transfers to Finixhost generally incur a standard transfer fee, which typically includes a 1-year renewal of the domain. Fees vary depending on the domain extension (TLD). Example estimated fees:
   • .com, .net, .org: $9.99 – $14.99
   • . io. tech, .ai: $35.00 – $69.99
   • Premium TLDs or country-code TLDs (ccTLDs) may carry higher fees.
2. Non-Refundable
   All domain transfer fees are non-refundable, even if the transfer fails due to incorrect EPP codes, locked status, registrar disputes, or expired domains.
3. Domain Lock and Transfer Eligibility
   Domains must be unlocked, not within 60 days of initial registration or previous transfer, and must have a valid EPP/Auth code to be eligible for transfer.
4. Transfer Duration
   Transfers typically complete within 5–7 days, depending on registry response times and confirmation by the losing registrar.
5. Renewal Fees Post-Transfer
   If the domain is successfully transferred, it is renewed for an additional year from the original expiration date. No additional renewal fee is required at the time of transfer unless explicitly stated.

15 Foreign Currency Transactions

15.1 Supported Currencies

Finixhost currently accepts payments in the following four foreign currencies to accommodate our global customer base:

• USD – United States Dollar
• EUR – Euro
• GBP – British Pound Sterling
• NOK – Norwegian Kroner

15.2 Currency Selection

Users may select their preferred currency during the checkout process. If your local currency is not available, you will be charged in USD by default, and conversion rates will be determined by your bank or payment provider.

15.3 Exchange Rates

All foreign currency conversions are based on current market rates and are subject to fluctuations. Finixhost is not responsible for changes in exchange rates applied by payment processors or banks.

15.4 Bank Fees and Conversion Charges

You are responsible for any international transaction fees, currency conversion charges, or banking fees imposed by your financial institution. These charges are separate from and in addition to the total amount billed by Finixhost.

15.5. Refunds and Currency Value

All refunds, if applicable, are processed in the original transaction currency. Due to currency fluctuation, the refunded amount in your local currency may differ from the original payment amount.

15.6. Billing Discrepancies

In the case of any billing discrepancy related to foreign currency payments, please contact our billing team within 7 days of the invoice or transaction to request a review.

16 Termination

16.1 Termination by You (the User)

You may terminate your account or cancel specific Services at any time through your client portal or by contacting Finixhost support. Termination of Services does not entitle you to a refund for any remaining prepaid period unless explicitly covered by our Money-back Guarantee or Refund Eligibility terms.

• Domains: If you cancel your account, any domain names registered through Finixhost will remain active until the end of their registration period but will not be renewed unless explicitly instructed.
• Notice Requirement: Some services may require a minimum cancellation notice period (e.g., 5–30 days), depending on the contract type or billing cycle.

16.2 Termination by Finixhost

Finixhost may suspend or terminate your access to Services with or without notice under the following circumstances:

• Failure to pay outstanding invoices.
• Violation of our Terms, Acceptable Use Policy, or applicable law
• Abuse of support services or other customers
• Use of Services in connection with fraud, phishing, malware, or other malicious activity
• Requests from law enforcement or regulatory authorities

16.3 Effect of Termination

Upon termination:

• Your account will be deactivated.
• All user data, content, websites, backups, and configurations may be deleted after 7–30 days, unless required by law to retain them.
• You are responsible for backing up any data prior to termination.

Finixhost is not liable for any data loss resulting from account termination.

16.4 Surviving Terms

Certain provisions of these Terms will survive termination, including but not limited to: Intellectual Property Rights, Billing and Payment Obligations, Dispute Resolution, Indemnification, and Limitations of Liability.

16.5 Reactivation

If your account or individual services are suspended or terminated due to non-payment, abuse, or violation of Finixhost’s Terms, you may be eligible to request reactivation. Reactivation is not guaranteed and is subject to the following conditions:

1. Standard Reactivation Fee

• A standard reactivation fee of $25 USD may be charged to reinstate suspended hosting accounts, domain services, or billing access.

2. Late Payment Penalties

• Any outstanding invoices must be paid in full, including any late payment fees (15% of the overdue amount), before services can be restored.

3. Domain Reactivation

• If a domain has expired, additional domain redemption fees may apply. These fees vary by TLD and typically range from $50–$150 USD.

4. Data Restoration (Optional)

• If you request recovery of data (websites, emails, databases, etc.) from backups after suspension or termination, a data restoration fee of $50 USD may apply.

5. Time Limit for Reactivation

• Account reactivation must be requested within 30 days of suspension. After this period, data may no longer be recoverable, and services may need to be re-purchased.

17 Permitted CPU and Disk Usage

To ensure optimal performance and fair resource distribution among all users, Finixhost enforces the following limits and policies on CPU and disk usage, particularly on shared hosting environments:

17.1 CPU Usage Limits

• Users may not use more than 20% of the server’s CPU resources for a period longer than 90 seconds.
• Excessive or sustained use of CPU resources may result in throttling, suspension, or termination of the account.
• Common causes of overuse include poorly optimized scripts, cron jobs, abusive bots, and traffic surges.

17.2 Disk Usage (Storage) Limits

• All hosting plans come with specified disk space allocations. You may not exceed these limits without upgrading your plan.
• Accounts found to be using storage for non-web hosting purposes (such as backups, movie storage, file repositories, or archiving unrelated data) may be suspended or charged additional fees.
• Hosting space is intended solely for active website content (HTML, PHP files, images, databases, emails). Archival or mass file storage is prohibited unless otherwise approved.

17.3 Inode Limits

• Shared hosting accounts may be limited to 250,000 inodes (individual files, folders, and emails).
• Excess inode usage may result in degraded performance or restriction from creating additional files until usage is reduced.

17.4 Email and Database Storage

• Each email account may store up to 2GB of data unless otherwise stated in your plan.
• Databases are limited by plan-specific allocations and must not exceed 1GB per database unless permitted.

17.5 Resource Abuse Consequences

• Accounts violating these usage limits may receive a warning, be automatically throttled, or have services suspended until the issue is resolved.
• Repeated violations may result in service termination without further notice.

18 Bandwidth Usage

To ensure service reliability, optimal performance, and fair resource distribution, Finixhost enforces reasonable and clearly defined bandwidth usage policies for all users.

18.1 Definition of Bandwidth

Bandwidth refers to the total amount of data transferred to and from your hosting account, including website traffic, file downloads/uploads, email transmission, FTP access, and database interactions.

18.2 Bandwidth Allocation

Each hosting plan includes a specific bandwidth limit, which is clearly stated in the service description at the time of purchase. Your use of bandwidth is subject to the limitations of your selected plan.

• Shared Hosting plans may include monthly bandwidth caps (e.g., 100GB/month, unmetered with fair use).
• Unmetered bandwidth means Finixhost does not meter traffic but reserves the right to limit speeds or suspend service if usage affects server performance or violates our Fair Use Policy.

18.3 Overage and Excessive Use

If your account exceeds its allocated bandwidth:

• You may be notified and required to upgrade to a higher-tier plan.
• Bandwidth overage may result in temporary service suspension until the next billing cycle or until an upgrade is processed.
• Finixhost reserves the right to charge additional fees for excessive bandwidth use at a rate specified in your account or invoice (typically $0.10–$1.00 per GB, depending on the plan).

18.4 Prohibited Bandwidth Usage

The following activities are strictly prohibited and may result in immediate account suspension or termination:

• Hosting or distributing pirated or copyrighted media files.
• Operating public file-sharing services or video streaming platforms
• Running proxy or VPN services that cause excessive traffic loads.
• Using Finixhost services solely as a content distribution network (CDN) without prior approval

18.5 Monitoring and Notification

Bandwidth usage is actively monitored using automated systems. You may receive notifications when your usage reaches 80%, 90%, and 100% of your allocated limit. It is your responsibility to monitor your usage via your client portal.

19 Uptime Guarantee

At Finixhost.com, we are committed to providing reliable and high-performance hosting solutions. To support this, we offer a 99.9% Uptime Guarantee on all shared, WordPress, and core hosting services.

19.1 Definition of Uptime

Uptime refers to the total time during which your hosted website or service is operational and accessible via the internet, excluding scheduled maintenance or factors outside our control.

19.2 Guaranteed Uptime

Finixhost guarantees that our hosting infrastructure will be operational and available at least 99.9% of the time in any given calendar month. This equates to a maximum allowable downtime of approximately 43.8 minutes per month.

19.3 Exclusions from Uptime Guarantee

This guarantee does not apply to service interruptions caused by:

• Scheduled maintenance with prior notice (typically 24 hours)
• Force majeure events (e.g., natural disasters, war, or governmental action)
• Network outages or hardware failures beyond our control (e.g., backbone provider issues)
• Software bugs or errors in user code, applications, or third-party scripts
• DDoS attacks, hacking attempts, or abuse originating from the customer’s site or actions.
• Domain name system (DNS) issues not managed by Finixhost.
• Customer-side connectivity problems

19.4 Claiming Uptime Credit

If Finixhost fails to meet the 99.9% uptime guarantee in any calendar month, you may be eligible for service credits as follows:

Uptime % (Monthly)	Service Credit
99.0% – 99.8%	Five percent credit
98.0% – 98.9%	Ten percent credit
95.0% – 97.9%	Twenty percent credit
Below 95%	Thirty percent credit

To receive credit, you must:

• Submit a written request to billing@finixhost.com within 7 days of the affected month.
• Include service logs, timestamps, and affected domain or services.

Credits apply only to the monthly hosting fee and may not exceed the monthly fee for the affected service. Credits are non-refundable and non-transferable.

19.5 Monitoring and Reporting

Uptime is measured using internal monitoring systems and third-party validation tools. Our logs and tracking tools will be the sole source of uptime data used to determine eligibility for credits.

20 Price Change

20.1 Right to Modify Prices

Finixhost.com reserves the right to change the prices for any of its products or services at any time. This includes but is not limited to hosting plans, domain registrations, renewals, and add-on services.

20.2 Advance Notice

When possible, Finixhost will provide customers with at least 30 days’ advance written notice via email or account notifications before any price increase takes effect.

20.3 Effect on Renewals

• Price changes may apply to new purchases and renewals.
• Existing subscriptions will be billed at the new rate upon their next renewal cycle following the notification period.

20.4 Customer Options After Price Change

If you do not agree to the price changes, you may cancel your service before the new prices take effect. Cancellation procedures and refund policies apply as outlined in the Terms of Service.

20.5 Promotions and Discounts

Promotional pricing, discounts, or special offers are subject to change or withdrawal without notice and do not guarantee future pricing.

20.6 Taxes and Fees

All prices are exclusive of applicable taxes, fees, or levies which may be added to your invoice according to applicable law.

21 Coupons

21.1 Coupon Usage

Finixhost.com may offer promotional coupons or discount codes (“Coupons”) to new and existing customers. Coupons can be used to receive discounts on eligible products and services as specified at the time of promotion.

22.2 Eligibility

Coupons are subject to specific terms and conditions, including but not limited to:

• Validity period (start and expiration dates)
• Eligible products or services
• Limitations on usage (e.g., one coupon per customer, non-transferable)
• Minimum purchase requirements, if applicable

22.3 Redemption

To redeem a coupon, customers must enter the coupon code during the checkout or payment process. Failure to enter the coupon code properly may result in no discount being applied.

22.4 Restrictions

• Coupons cannot be combined with other offers, promotions, or discounts unless explicitly stated.
• Coupons have no cash value and cannot be exchanged or refunded.
• Coupons are void if altered, copied, sold, or transferred.

22.5 Changes and Cancellation

Finixhost reserves the right to cancel, modify, or restrict any coupon or promotional offer at any time without prior notice.

22.6 Refunds and Credits

If a refund is issued for a purchase that utilized a coupon, the refund amount will be adjusted to reflect the discounted price actually paid.

23 Limitation of Liability

23.1 General Limitation

To the fullest extent permitted by applicable law, Finixhost.com, its affiliates, officers, directors, employees, agents, licensors, and service providers (collectively, the “Finixhost Parties”) shall not be liable for any indirect, incidental, special, consequential, exemplary, punitive, or other damages whatsoever, including but not limited to loss of profits, revenue, data, or business opportunities, arising out of or in connection with the use or inability to use our services, even if Finixhost has been advised of the possibility of such damages.

23.2 Maximum Liability Cap

The aggregate liability of Finixhost Parties to you for any claim arising from or relating to these Terms or your use of the services, regardless of the cause of action or theory of liability, shall not exceed the total amount paid by you to Finixhost.com for the specific service giving rise to the claim during the six (6) months preceding the event giving rise to the liability.

23.3 No Liability for Service Interruptions or Data Loss

Finixhost shall not be liable for any loss, corruption, or unauthorized disclosure of data or content, downtime, service interruptions, delays, or failures in service caused by:

• Scheduled or emergency maintenance,
• Network failures or outages,
• Acts of God, natural disasters, terrorism, or other force majeure events,
• Actions or omissions by third-party providers or internet infrastructure,
• User’s own actions, including misconfiguration or violation of these Terms.

23.4 No Warranty Disclaimer

Finixhost provides all services on an “as is” and “as available” basis without any warranties of any kind, whether express, implied, statutory, or otherwise, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted service.

23.5 Third-Party Products and Services

Finixhost is not responsible or liable for any third-party products, services, or content accessed through or integrated with our services. Any dealings or disputes with third parties are strictly between you and the third party.

23.6 Indemnification

You agree to indemnify, defend, and hold harmless the Finixhost Parties from and against any claims, damages, liabilities, costs, losses, and expenses (including reasonable attorney’s fees) arising out of or related to your use of the services, your violation of these Terms, or your infringement of any intellectual property or other rights.

23.7 Jurisdictional Limitations

Some jurisdictions do not allow the exclusion or limitation of certain damages or liabilities. If such laws apply to you, some or all of the above limitations may not apply. In such cases, Finixhost’s liability will be limited to the maximum extent permitted by law.

24 Indemnification

You agree to indemnify, defend, and hold harmless Finixhost.com, its affiliates, subsidiaries, officers, directors, employees, agents, licensors, and service providers (collectively, the “Indemnified Parties”) from and against any and all claims, demands, liabilities, damages, losses, costs, and expenses, including reasonable attorneys’ fees and court costs, arising out of or related to:

1. Your use of or conduct in connection with the Finixhost services.
2. Your violation of these Terms of Service or any applicable laws, regulations, or third-party rights.
3. Any content, data, or materials you submit, post, or transmit through Finixhost services.
4. Your infringement or alleged infringement of any intellectual property rights, privacy rights, or other rights of any person or entity.
5. Any fraudulent, negligent, or unlawful acts or omissions by you or your users.
6. Your failure to comply with any applicable payment obligations to Finixhost.

Finixhost reserves the right, at its own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which event you agree to cooperate with Finixhost’s defence of such claim.

25 Dispute Resolution and Governing Law

25.1 Informal Resolution

In the event of any dispute, controversy, or claim arising out of or relating to these Terms of Service or the use of Finixhost services, both parties agree to first attempt to resolve the matter amicably through good-faith negotiations within 30 days of written notice of the dispute.

25.2 Binding Arbitration

If the dispute cannot be resolved informally within the specified period, the parties agree to submit the dispute to binding arbitration administered by a recognized arbitration body (such as the Norwegian Arbitration Association or a similar institution) under its commercial arbitration rules.

• The arbitration will take place in the jurisdiction specified in section 3.
• The arbitration shall be conducted by a single arbitrator.
• The arbitrator’s decision shall be final and binding on both parties.
• Judgment on the arbitration award may be entered in any court having jurisdiction.

25.3 Governing Law and Jurisdiction

These Terms of Service and any disputes arising from or related to them shall be governed by and construed in accordance with the laws of [Specify Jurisdiction: e.g., Norway], without regard to its conflict of law principles.

You agree to submit to the exclusive jurisdiction and venue of the courts located in [Oslo, Norway] for any legal proceedings not subject to arbitration.

25.4 Waiver of Class Actions

You agree that any arbitration or litigation shall be conducted only on an individual basis and not as a class, collective, or representative action. Class arbitration and class actions are hereby waived.

26 Disclaimer

26.1 No Warranty

Finixhost.com provides its services “as is” and “as available” without any express or implied warranties of any kind, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, reliability, non-infringement, or uninterrupted service.

26.2 Service Interruptions

Finixhost does not guarantee that services will be uninterrupted, error-free, or completely secure. Temporary outages, delays, or errors may occur due to maintenance, upgrades, or factors beyond our control.

26.3 Accuracy of Information

While we strive to provide accurate and up-to-date information, Finixhost makes no guarantees regarding the accuracy, completeness, or reliability of any content, services, or third-party products available through our platform.

26.4 Third-Party Content

Finixhost is not responsible for any third-party websites, products, services, or content linked to or integrated with our services. Your interactions with third parties are solely between you and those parties.

26.5 Limitation of Liability

To the maximum extent permitted by law, Finixhost expressly disclaims all liability for any damages arising from the use of or inability to use the services, including indirect, incidental, special, or consequential damages.

26.6 No Legal, Financial, or Medical Advice

Any information provided by Finixhost should not be construed as legal, financial, or medical advice. You should consult a qualified professional for such matters.

27 Backups and Data Loss

27.1 Customer Responsibility

While Finixhost.com may offer backup services or periodic backups as part of certain hosting plans, it is the customer’s sole responsibility to maintain their own complete and current backup copies of all data, files, websites, databases, and other content hosted on Finixhost servers.

27.2 Backup Frequency and Retention

Finixhost may perform backups at its discretion and according to its internal policies. Backup schedules, frequency, and retention periods may vary by service plan and are subject to change without prior notice.

27.3 No Guarantee of Backup Restoration

Finixhost does not guarantee the availability, completeness, or successful restoration of any backups. Customers acknowledge that data loss may occur and agree that Finixhost is not liable for any loss, corruption, or unavailability of data or content.

27.4 Data Loss Liability

Finixhost expressly disclaims any liability for damages, losses, or costs arising from data loss, including but not limited to lost revenue, lost profits, or business interruption, regardless of cause or fault.

27.5 Recommended Backup Practices

Customers are strongly advised to implement regular backup procedures, including maintaining offsite backups, and to verify backup integrity and restorations independently.

28 Disclosure to Law Enforcement

28.1 Compliance with Legal Requests

Finixhost.com reserves the right to disclose any information, including your personal data, account details, user content, and usage records, to law enforcement agencies, regulatory authorities, or other government bodies when required to do so by law, subpoena, court order, or other valid legal processes.

28.2 Scope of Disclosure

Such disclosures may include, but are not limited to:

• Account registration information (name, address, contact details)
• Billing and payment information
• IP addresses and connection logs
• Content hosted on or transmitted through Finixhost services.
• Communications and metadata associated with your use of the services.

28.3 Good Faith Cooperation

Finixhost cooperates in good faith with law enforcement investigations and complies with lawful requests to protect the safety and security of our services, customers, and the public.

28.4 Notification

Where legally permissible, Finixhost will notify you of any disclosure of your information to law enforcement authorities. However, in certain cases, such notification may be prohibited by law or delayed by request of the authorities.

28.5 Limitations

Finixhost is not responsible for any consequences or damages resulting from the disclosure of information as required by law or regulation.

29 Entire Agreement

These Terms of Service, together with any other legal notices, policies, or agreements referenced herein or provided by Finixhost.com, constitute the entire agreement between you and Finixhost regarding the use of our services.

They supersede all prior or contemporaneous agreements, communications, proposals, or understandings, whether written or oral, relating to the subject matter of these Terms.

No other statements, representations, warranties, or agreements, except as explicitly set forth in these Terms, shall have any force or effect.

Any amendments or modifications to these Terms must be in writing and signed by an authorized representative of Finixhost.com.

30 Changes to the Agreement or the Services

30.1 Right to Modify

Finixhost.com reserves the right to modify, update, or change these Terms of Service, our Privacy Policy, or any other policies at any time, without prior notice, to reflect changes in our services, legal requirements, or business practices.

30.2 Notification of Changes

When significant changes occur, Finixhost will make reasonable efforts to notify customers via:

• Email to the primary address on file,
• Notices posted on the Finixhost.com website or client portal,
• Other communication channels used by Finixhost.

30.3 Your Continued Use

Your continued use of Finixhost services after the effective date of any changes constitutes your acceptance of the revised Terms.

If you do not agree to the updated Terms, you must discontinue use of the services and cancel your account prior to the effective date.

30.4 Material Changes

Material changes that significantly affect your rights or obligations will be communicated with reasonable advance notice whenever practicable.

30.5 Service Modifications

Finixhost may also modify, suspend, or discontinue any service or feature without liability or prior notice, provided that such changes do not materially reduce the overall quality or functionality of the service.

31 Severability

If any provision of these Terms of Service is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, such provision shall be severed from the Terms without affecting the validity, legality, or enforceability of the remaining provisions.

The remaining terms shall continue in full force and effect to the maximum extent permitted by law.

32 Waiver

No failure or delay by Finixhost.com in exercising any right, power, or remedy under these Terms shall operate as a waiver of such right, power, or remedy.

Any waiver of any provision of these Terms must be in writing and signed by an authorized representative of Finixhost.com.

A waiver of any breach or default shall not constitute a waiver of any subsequent breach or default.

33 Assignment: Successors

You may not assign, transfer, or delegate any of your rights or obligations under these Terms of Service without the prior written consent of Finixhost.com.

Finixhost.com may assign or transfer its rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.

These Terms shall be binding upon and inure to the benefit of the parties and their respective successors, assigns, and legal representatives.

34 Force Majeure

Finixhost.com shall not be liable for any failure or delay in performing its obligations under these Terms of Service if such failure or delay is due to causes beyond its reasonable control, including but not limited to:

• Acts of God, natural disasters, floods, earthquakes, storms, or other severe weather conditions.
• War, terrorism, riots, civil unrest, or acts of governmental authorities.
• Strikes, labour disputes, or other industrial actions.
• Power outages, internet service disruptions, or failures of telecommunications or hosting infrastructure.
• Pandemics, epidemics, or other public health emergencies.
• Cyberattacks, hacking, or other malicious acts by third parties.

In such events, Finixhost.com will make reasonable efforts to resume normal service as soon as possible.

The duration of the delay or failure caused by a force majeure event shall be added to the term of any service agreement affected.

35 Electronic Notices

By using Finixhost.com services, you agree to receive all communications, notices, and disclosures electronically. Finixhost may provide such communications by email, posting on the website, client portal, or other electronic means.

You agree that all agreements, notices, disclosures, and other communications that Finixhost provides electronically satisfy any legal requirement that such communications be in writing.

It is your responsibility to ensure that your contact information, including your email address, is accurate and up to date.

You may request paper copies of any electronic communications by contacting Finixhost customer support; however, Finixhost reserves the right to charge a reasonable fee for such paper copies.

Electronic communications are considered received by you:

• When Finixhost sends the communication via email, upon transmission, unless the sender receives a delivery failure notice.
• When posted on the website or client portal, upon posting.

36 Third-Party Beneficiaries

These Terms of Service are intended for the benefit of you and Finixhost.com only.

No other person or entity shall be considered a third-party beneficiary to these Terms, nor shall any third party have any right to enforce any provision of these Terms or to claim any rights under them.

37 Trademark or Copyright Claims

37.1 Notification of Infringement

If you believe that any content available on or through Finixhost.com services infringe your trademark, copyright, or other intellectual property rights, you may notify us by submitting a written complaint containing:

• A physical or electronic signature of the rights holder or an authorized representative.
• Identification of the copyrighted work or trademark claimed to be infringed.
• Identification of the material claimed to be infringing and its location on the service.
• Contact information including address, phone number, and email.
• A statement that you have a good faith belief that the use of the material is unauthorized.
• A statement, under penalty of perjury, that the information in your notice is accurate.

37.2 Counter-Notification

If you believe that your content was removed or disabled due to a mistake or misidentification, you may submit a counter-notification with your contact information and a statement under penalty of perjury.

37.3 Finixhost’s Response

Upon receipt of a valid infringement notice, Finixhost will take reasonable steps to remove or disable access to the allegedly infringing material.

Finixhost may terminate accounts of repeat infringers in accordance with applicable laws.

37.4 No Legal Advice

Finixhost does not provide legal advice and recommends consulting with an intellectual property attorney for guidance on infringement claims.

38 Customer Support

38.1 Support Availability

Finixhost.com provides customer support services to assist users with technical issues, billing inquiries, and general questions related to the services offered. Support channels may include email, live chat, phone support, and a support ticket system, subject to the specific service plan. Support hours and response times may vary and are specified in the relevant service description or service-level agreement (SLA).

38.2 Customer Responsibilities

Customers are expected to provide accurate and complete information when seeking support to facilitate timely and effective resolution. Customers should use support services responsibly and refrain from abusive, offensive, or fraudulent behavior.

38.3 Support Limitations

• Third-Party Software and Services: Finixhost.com’s support is limited to the services it provides directly and does not extend to third-party software, plugins, applications, or external services that may be used in conjunction with Finixhost services. Customers are responsible for contacting third-party vendors for issues related to their products.
• Custom or Modified Environments: Support for customized, modified, or non-standard server environments, software configurations, or scripts is limited. Customers using custom code or setups may be required to seek specialized support outside of Finixhost.com.
• Security and Compliance: Finixhost does not provide support related to compliance with specific regulatory requirements (e.g., HIPAA, PCI-DSS) or for advanced security configurations unless explicitly included in the service agreement.
• Data Recovery and Backups: Support for data recovery or restoration from backups is provided only as outlined in the backup policy. Finixhost.com is not liable for data loss or corruption and encourages customers to maintain independent backups.
• Abuse and Fraud Investigations: Support requests related to abuse, fraud, or security investigations may require additional verification and may be subject to suspension or termination under the Acceptable Use Policy.
• No Guaranteed Resolution: While Finixhost strives to provide effective support, resolution of all issues cannot be guaranteed, especially if they involve external factors beyond Finixhost’s control, such as customer hardware, local network issues, or third-party services.

38.4 Changes to Support Policies

Finixhost.com reserves the right to modify support services, hours, and policies at any time without prior notice.

39 Headings

The section headings appearing in this Agreement are inserted only as a matter of convenience and in no way define, limit, construe or describe the scope or extent of such section or in any way affect such section.

40 Reporting SLA Violations or Issues

If you believe Finixhost has failed to meet the agreed Service Level standards, you must notify us in writing within 7 calendar days of the incident via our official support channels:

• Support Ticket: Submit a detailed report through your Finixhost account dashboard.
• Email: support@finixhost.com

Your report should include:

• Date and time of the incident
• Description of the issue and its impact on your Services
• Any relevant logs or screenshots, if available

Upon receiving your notification, Finixhost will acknowledge the report within 24 hours and initiate an investigation. We aim to resolve SLA-related issues promptly and will communicate progress regularly.

Failure to notify us within the specified timeframe may result in the waiver of any SLA remedies or compensation.