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Effective Date: 01/05/2025

At Finixhost.com, powered by Triple Ace Enterprise, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our services.

1. Information We Collect

At Finixhost.com, we collect various types of information to provide, maintain, and improve our services, ensure security, and comply with legal obligations. This information is collected when you interact with our website, purchase or use our services, communicate with us, or otherwise engage with our business. The types of information we collect include:

a. Personal Information

Personal information is any data that can identify you as an individual. We collect this information when you register an account, place orders, subscribe to services, or contact our support team. Examples include:

• Full Name: Your legal name used for account creation and billing.
• Contact Information: Email address, phone number, and mailing address necessary for communication and service delivery.
• Account Credentials: Username, password, and security questions used to secure your account access.
• Payment Details: Billing address, credit/debit card information, bank details, or other payment method data used to process transactions.
• Government Identifiers: Where legally required, such as tax identification numbers or business registration numbers.

b. Usage and Interaction Data

We automatically collect data about your use of our website, services, and systems to understand how you interact and to improve user experience. This includes:

• Device Information: Information about the device you use to access our services, such as hardware model, operating system, browser type and version, screen resolution, and language preferences.
• IP Address: Internet Protocol address which helps us identify your approximate location and detect fraudulent or malicious activity.
• Log Data: Time stamps, pages visited, URLs, referring/exit pages, and time spent on each page to analyse website performance and usage trends.
• Clickstream Data: Information about the links you click, buttons you press, and navigation paths you follow on our site.
• Session Data: Duration and frequency of visits, login times, and interactions with our services.

c. Cookies and Tracking Technologies

We employ cookies, web beacons, pixel tags, and other similar technologies to collect information about your online activity. These tools help us:

• Enhance User Experience: Remember login details, preferences, language settings, and display personalized content.
• Analyse Website Traffic: Measure visitor numbers, behaviour patterns, and site performance metrics to optimize our services.
• Advertising and Marketing: Deliver targeted ads and evaluate the success of our marketing campaigns, including third-party advertising networks.
• Security and Fraud Prevention: Identify suspicious activities and prevent unauthorized access or abuse.

You can control cookie preferences through your browser settings, but disabling cookies may limit your ability to fully use our website.

d. Communication Data

When you contact us via email, chat, phone, or other communication channels, we collect and store the content of those communications, including:

• Messages: The content of your inquiries, support requests, or feedback.
• Contact Details: Information you provide to help us respond effectively, such as your name and contact information.
• Call Recordings: With your consent, calls may be recorded for quality assurance and training purposes.

e. Payment and Transaction Data

To process payments and manage your account, we collect data related to your transactions, including:

• Payment Method: Credit/debit card details, PayPal account information, bank account numbers, or other payment provider data.
• Transaction History: Dates, amounts, and details of payments made or received, refunds, invoices, and billing cycles.
• Fraud Detection: Data analysed to prevent payment fraud and unauthorized transactions.

f. Information from Third Parties

We may receive information about you from third-party sources, such as:

• Credit Bureaus and Payment Processors: To verify payment information and creditworthiness.
• Public Databases: To confirm identity or contact details.
• Marketing Partners: When you interact with our promotional partners or affiliates.

g. Aggregated and De-Identified Data

We may collect and analyse data that has been aggregated or anonymized so that it no longer identifies individual users. This data is used for research, marketing analysis, and service improvement without compromising your privacy.

2. How We Use Your Information

At Finixhost.com, the information we collect from you serves many essential purposes to provide, improve, and secure our services, ensure compliance with legal obligations, and create a personalized user experience. We are committed to using your data responsibly and transparently. Below is an exhaustive explanation of how we utilize the data collected:

a. Service Delivery and Account Management

• Provisioning Services: We use your information to set up and maintain your hosting accounts, domain registrations, web development projects, and other services you purchase. This includes verifying your identity, processing your orders, and configuring technical resources.
• Authentication & Authorization: Your login credentials and security data allow us to verify your identity, grant you secure access to your account and services, and prevent unauthorized access.
• Account Maintenance: We use your contact information to send you important notifications, updates, and account-related alerts such as password resets, billing reminders, and service changes.
• User Support: When you contact our customer support, your data helps us respond efficiently to inquiries, troubleshoot issues, and provide technical assistance tailored to your needs.

b. Billing and Payments

• Processing Transactions: Payment data is used to authorize and complete purchases, renewals, refunds, and cancellations in a secure manner that complies with industry standards (e.g., PCI-DSS).
• Invoice and Receipt Generation: We generate and send detailed billing statements and receipts for your records and tax purposes.
• Fraud Prevention: Payment and transaction data are analysed to detect fraudulent activity or suspicious behaviour, helping protect your account and our services from abuse.
• Payment Reminders and Late Fees: We notify you of upcoming payments and, if applicable, apply late fees or service suspensions per our Terms of Service.

c. Service Improvement and Development

• Performance Monitoring: Aggregated and usage data help us monitor server performance, uptime, load balancing, and service availability, enabling continuous improvements.
• Feature Enhancement: Usage patterns and customer feedback inform the development of new features, tools, and offerings that better meet your needs.
• Bug Fixes and Security Enhancements: Log data and error reports enable us to identify vulnerabilities and resolve technical issues promptly to protect your data and ensure service reliability.

d. Personalization and User Experience

• Customized Content: We tailor website content, recommendations, and marketing communications based on your preferences, location, and behavior to make your experience more relevant and engaging.
• Language and Locale Settings: Your demographic and browser data help us present content in the appropriate language and regional format.
• Remembering Preferences: Cookies and saved settings allow us to recall your login status, display choices, and other preferences to avoid repetitive setups.

e. Marketing and Communications

• Promotional Offers: With your consent, we may send you newsletters, product announcements, and special deals relevant to your services or interests.
• Surveys and Feedback Requests: We occasionally invite you to participate in surveys or provide feedback to better understand your needs and satisfaction levels.
• Third-Party Marketing: Only if you opt in, we may share limited data with trusted marketing partners to offer you targeted advertisements; however, we never sell your personal data to third parties.

f. Legal Compliance and Security

• Regulatory Obligations: We use your information to comply with applicable laws, regulations, court orders, or governmental requests, including tax, data protection, and anti-money laundering statutes.
• Security Monitoring: Your data supports our efforts to detect, prevent, and respond to security threats, unauthorized access, and abuse such as hacking, phishing, or spamming.
• Dispute Resolution: In cases of legal disputes or investigations, we may use your data as evidence to protect our rights and those of other users.

g. Data Retention and Archiving

• Retention for Service Continuity: We retain necessary information to maintain your account and provide ongoing services, including backups and logs.
• Archival for Compliance: Data may be archived securely to meet legal retention requirements or for audit purposes.
• Deletion Requests: Upon account closure or deletion requests (where applicable by law), we will securely delete or anonymize your data as described in our Data Retention Policy.

h. Aggregated and Anonymous Data Usage

• Statistical Analysis: We compile anonymous datasets to analyse trends, monitor the effectiveness of services, and improve business operations without identifying individual users.
• Research and Development: Aggregated data supports innovation, new product development, and strategic planning.

3. How We Share Your Information

At Finixhost.com, we respect your privacy and are committed to handling your data with care. However, there are certain situations where we may share your information to provide and improve our services, comply with legal obligations, or protect our rights. Below is a comprehensive explanation of all circumstances under which your data may be shared:

a. Service Providers and Partners

• Third-Party Vendors: We may share your personal data with trusted service providers who perform functions on our behalf, such as payment processing, domain registration, hosting infrastructure, email delivery, customer support, marketing, and analytics. These providers are contractually obligated to maintain the confidentiality and security of your information and are prohibited from using it for any other purpose.
• Cloud and Data Center Providers: Your data may be stored and processed by third-party cloud service providers and data centers to ensure reliable and scalable hosting services.

b. Business Transfers

• Corporate Transactions: In the event of a merger, acquisition, reorganization, or sale of assets involving Finixhost.com or Triple Ace Enterprise, your information may be transferred as part of the business assets. We will notify you via email or a prominent notice on our website if such a transfer occurs.

c. Legal and Regulatory Authorities

• Compliance with Laws: We may disclose your information to comply with applicable laws, regulations, legal processes, or government requests. This includes responding to subpoenas, court orders, or other lawful requests from law enforcement or regulatory agencies.
• Preventing Harm: We may share information to prevent fraud, illegal activities, violations of our Terms of Service or Acceptable Use Policy, or to protect the safety, rights, or property of Finixhost.com, our users, or the public.

d. Consent-Based Sharing

• With Your Consent: We will only share your personal information with third parties for marketing or other purposes if you have explicitly given us your consent. You can withdraw consent at any time by contacting us or updating your communication preferences.

e. Aggregated or De-Identified Data

• Non-Identifiable Information: We may share aggregated or anonymized data with business partners, researchers, or publicly for analytical purposes. Such data does not identify you personally and is used solely to improve our services or understand usage trends.

f. User-Requested Sharing

• User-Directed Sharing: If you choose to use features that involve third-party integrations or share your information on social media platforms or other external services, we are not responsible for those third parties’ privacy practices.

g. International Data Transfers

• Cross-Border Sharing: Since we operate globally, your information may be transferred to and processed in countries outside your residence, including the United States and countries that may have different data protection laws. We take appropriate safeguards, such as standard contractual clauses, to protect your data in these transfers.

4. Your Rights and Choices

Finixhost.com respects your privacy rights and is committed to giving you control over how your personal data is used and managed. Depending on your location and applicable laws (such as GDPR, CCPA, etc.), you may have the following rights and choices regarding your information:

a. Access and Portability

• Right to Access: You have the right to request access to the personal data we hold about you. This includes details on what data we collect, how we use it, and with whom we share it.
• Data Portability: Where applicable, you can request a copy of your personal data in a structured, commonly used, and machine-readable format, allowing you to transfer it to another service provider if you choose.

b. Correction and Updating

• Right to Rectification: You have the right to request correction of any inaccurate, incomplete, or outdated personal information we hold about you. Keeping your data accurate helps us provide you better service.

c. Deletion and Restriction

• Right to Erasure (“Right to be Forgotten”): You can request that we delete your personal data when it is no longer necessary for the purposes, we collected it for, or where you withdraw your consent, subject to our legal and contractual obligations.
• Right to Restrict Processing: You may request to limit the processing of your data in certain circumstances, such as during a dispute over accuracy or legal claims.

d. Objection to Processing

• Right to Object: You may object to our processing of your personal data for marketing purposes or for our legitimate interests. Upon objection, we will cease processing for those purposes unless we demonstrate compelling legitimate grounds.

e. Consent Withdrawal

• Withdraw Consent: If you have given consent for data processing (such as marketing communications), you can withdraw your consent at any time. This will not affect the lawfulness of processing before withdrawal.

f. Managing Communication Preferences

• Opt-Out Options: You can manage your preferences for receiving newsletters, promotions, and other communications via the unsubscribe link in emails or by contacting our support team.

g. Cookies and Tracking

• Cookie Controls: You can control or disable cookies through your browser settings or via our cookie management tools on our website. Note that disabling cookies may affect some functionalities of our services.

h. Data Access Requests

• How to Request: To exercise your rights, please contact our Data Protection Officer (DPO) or customer support via the contact information provided in the “Contact Us” section. We will verify your identity before processing requests to protect your data from unauthorized access.

i. Response Time

• Timely Processing: We strive to respond to all requests within the timeframe required by applicable laws, generally within 30 days. If your request is complex or numerous, we may extend this period with notification.

5. Data Security

At Finixhost.com, protecting your personal data is a top priority. We employ a variety of technical, administrative, and physical safeguards to ensure the confidentiality, integrity, and availability of your information. Below is a detailed explanation of our data security practices:

a. Encryption

• Data in Transit: All data transmitted between your devices and our servers is encrypted using industry-standard protocols such as TLS (Transport Layer Security). This ensures that your information cannot be intercepted or tampered with during transmission.
• Data at Rest: Sensitive personal data stored on our servers is encrypted using strong encryption algorithms to prevent unauthorized access, even if physical storage devices are compromised.

b. Secure Infrastructure

• Data Centers: Our hosting infrastructure is located in secure data centers with robust physical security controls including biometric access, surveillance, and 24/7 monitoring.
• Access Controls: Access to your data is restricted to authorized personnel only, and all employees undergo background checks and receive regular training on data privacy and security.

c. Regular Security Audits

• Vulnerability Assessments: We conduct regular security audits and vulnerability scans to identify and remediate potential weaknesses in our systems.
• Penetration Testing: Periodic penetration tests are performed by internal and external experts to simulate cyber-attacks and strengthen defenses.

d. Incident Response

• Monitoring and Detection: Our security team continuously monitors systems for suspicious activity and potential breaches using advanced detection tools.
• Breach Notification: In the unlikely event of a data breach, we have established protocols to promptly notify affected users and relevant authorities as required by law.

e. User Responsibilities

• Account Security: Users are responsible for maintaining the confidentiality of their account credentials. We recommend using strong passwords and enabling two-factor authentication (2FA) where available.
• Reporting: If you suspect unauthorized access to your account or notice any suspicious activity, please contact us immediately via the contact information provided below.

f. Data Minimization and Retention

• Minimal Data Collection: We limit the personal data collected to what is necessary for the provision of our services.
• Retention Periods: Personal data is retained only as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. Afterward, data is securely deleted or anonymized.

6. Cookies and Tracking Technologies

Finixhost.com uses cookies and similar tracking technologies to enhance your experience, understand how our services are used, and improve our website and offerings. Below is a detailed explanation of the types of cookies and tracking tools we use, how they work, and your control options:

a. What Are Cookies?

Cookies are small text files placed on your device by your web browser when you visit a website. They help websites remember your actions and preferences (such as login details, language settings, and display preferences) over a period of time, so you do not have to keep re-entering them each time you visit.

b. Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the operation of our website and services. They enable core functions such as user authentication, security, and maintaining session states. Without these, some services may not function properly.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as pages visited, time spent, and error messages. We use this data to improve our website’s functionality and user experience.
• Functional Cookies: These cookies remember choices you make (e.g., language preferences or region) to provide enhanced, personalized features.
• Advertising and Targeting Cookies: We and our trusted partners may use these cookies to deliver relevant advertisements and measure the effectiveness of marketing campaigns. These cookies may track your browsing activity across websites.
• Third-Party Cookies: Some cookies are set by third-party services integrated into our website, such as Google Analytics, social media platforms, or advertising networks. These third parties have their own privacy policies and may use your data independently.

c. How We Use Cookies

• To recognize and authenticate users securely.
• To analyze website traffic and usage patterns to improve our services.
• To remember your preferences and settings for convenience.
• To serve personalized content and advertisements aligned with your interests.
• To prevent fraudulent activity and enhance security.

d. Your Control Over Cookies

• Browser Settings: You can configure your web browser to block or delete cookies. However, disabling cookies may affect your ability to use certain features on our site.
• Cookie Consent: When you first visit Finixhost.com, you will be prompted to accept or reject non-essential cookies. You may change your preferences anytime using the cookie management tool available on our website.
• Opt-Out Tools: For advertising cookies, you can opt out of interest-based advertising through industry tools such as the Network Advertising Initiative (NAI) opt-out page or the Digital Advertising Alliance (DAA) consumer choice page.

e. Tracking Technologies Beyond Cookies

We may also use other tracking technologies such as web beacons, pixels, and local storage to collect data and support our services.

7. Data Retention and Deletion

At Finixhost.com, we are committed to retaining your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal, regulatory, or contractual obligations. Below is a detailed overview of our data retention and deletion practices:

a. Retention Periods

• Active Accounts: Personal data related to your account and use of our services is retained for the duration your account remains active.
• Inactive Accounts: If your account becomes inactive, we will retain your personal data for a reasonable period to allow account reactivation, comply with legal obligations, or resolve disputes. After this period, your data will be securely deleted or anonymized.
• Transactional Data: Payment and billing information are retained for a period required by tax and accounting laws and regulations.

b. Criteria for Retention

• The nature and sensitivity of the personal data.
• The purposes for which the data was collected and whether those purposes have been achieved.
• Legal or regulatory requirements for retention (e.g., financial records, anti-fraud laws).
• Any disputes or ongoing investigations involving your data.

c. Data Deletion and Anonymization

• When personal data is no longer necessary, we take steps to securely delete it from our systems.
• In some cases, data may be anonymized instead of deleted to retain aggregate information for analytics or compliance purposes without identifying individuals.

d. User Requests for Deletion

• You have the right to request deletion of your personal data subject to certain limitations (e.g., where data must be retained to comply with legal obligations or resolve disputes).
• To submit a deletion request, please contact us as described in the “Contact Us” section. We will review your request and respond in accordance with applicable laws.

e. Backup Copies

• Backups of data may be retained for a limited time as part of our disaster recovery processes.
• Backup data is regularly overwritten or securely destroyed according to industry best practices.

8. Sharing and Disclosure of Information

Finixhost.com respects your privacy and only shares your personal data under specific circumstances to provide our services or comply with legal obligations. This section explains when and how your information may be shared or disclosed:

a. Sharing with Service Providers and Partners

• We may share your personal data with trusted third-party service providers who perform services on our behalf, such as payment processing, domain registration, hosting infrastructure, customer support, marketing, and analytics.
• These providers are contractually obligated to keep your data secure and use it only for the purposes we specify.

b. Business Transfers

• In the event of a merger, acquisition, reorganization, or sale of assets involving Finixhost.com or Triple Ace Enterprise, your personal data may be transferred as part of the business assets.
• We will notify you of any such transfer and any changes to the handling of your personal data.

c. Legal Compliance and Law Enforcement

• We may disclose your personal data if required to comply with legal obligations, court orders, or government requests.
• We may also disclose information to protect our rights, property, or safety, or that of our users or the public.

d. Consent-Based Sharing

• We will only share your data with third parties outside those listed above when you have explicitly consented to such sharing.
• You can withdraw consent at any time by contacting us, subject to certain limitations.

e. Aggregated and Anonymized Data

• We may share aggregated, de-identified, or anonymized data with partners, researchers, or the public for statistical or research purposes, where individual users cannot be identified.

f. International Data Transfers

• Because we operate globally, your personal data may be transferred to, stored, and processed in countries outside your country of residence, including countries that may have different data protection laws.
• We ensure such transfers comply with applicable data protection laws by implementing appropriate safeguards such as standard contractual clauses.

9. Your Rights and Choices

Finixhost.com is committed to respecting your privacy rights and providing you with control over your personal data. Depending on your jurisdiction and applicable laws, you may have the following rights regarding your information:

a. Access and Correction

• You have the right to request access to the personal data we hold about you.
• You can also request correction or updates to inaccurate or incomplete information.

b. Data Portability

• You may request a copy of your personal data in a structured, commonly used, and machine-readable format.
• You have the right to transmit this data to another service provider where technically feasible.

c. Right to Erasure (“Right to be Forgotten”)

• You may request deletion of your personal data, subject to certain exceptions such as compliance with legal obligations or legitimate business interests.
• We will evaluate your request and delete your data when applicable.

d. Restriction of Processing

• You can request that we limit the processing of your personal data in certain circumstances, such as when the accuracy of the data is contested.

e. Objection to Processing

• You have the right to object to processing based on legitimate interests or direct marketing.
• Upon objection, we will stop processing your data unless we demonstrate compelling legitimate grounds.

f. Consent Withdrawal

• If processing is based on your consent, you may withdraw that consent at any time.
• Withdrawal does not affect the lawfulness of processing prior to withdrawal.

g. Opt-Out of Marketing Communications

• You can opt out of receiving promotional emails, newsletters, and other marketing communications by following the unsubscribe instructions in those messages or contacting us directly.

h. Cookies and Tracking Controls

• You may manage or disable cookies and other tracking technologies as described in the Cookies section.

i. Filing Complaints

• If you believe your privacy rights have been violated, you have the right to lodge a complaint with your local data protection authority.

j. How to Exercise Your Rights

• To exercise any of these rights, please contact us at:
  Email: privacy@finixhost.com
  Phone: +47 96973737
  We may require verification of your identity before processing requests to protect your privacy and security.

10. Children’s Privacy

Protecting the privacy of children is important to Finixhost.com. Our services are not intended for use by children under the age of 13 (or the minimum age required by law in your jurisdiction, if higher). We do not knowingly collect personal information from children without parental consent.

a. Age Restrictions

• Users must be at least 13 years old or the applicable minimum age in their country to create an account or use our services.
• If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately so we can take appropriate action.

b. Parental Consent

• If we discover that personal data of a child under the required age has been collected without verifiable parental consent, we will delete the information as soon as possible.

c. Use of Services by Minors

• Minors who meet the age requirement are subject to the same terms and conditions as adult users.
• Parents and guardians are encouraged to monitor and guide their children’s use of our services.

d. Limited Data Collection

• We limit the collection and use of children’s personal data to the minimum necessary to provide our services and comply with legal obligations.

11. Security of Your Information

At Finixhost.com, we take the security of your personal data seriously and implement a variety of technical, administrative, and physical measures to protect it from unauthorized access, disclosure, alteration, or destruction.

a. Encryption

• We use industry-standard encryption protocols (such as TLS/SSL) to secure data transmitted between your device and our servers, ensuring that sensitive information like passwords, payment details, and personal data is protected during transit.
• Data stored on our servers is encrypted where feasible to add an extra layer of security.

b. Access Controls

• Access to personal data is restricted to authorized personnel who require it to perform their job functions.
• Employees and contractors are trained on data protection and confidentiality obligations.

c. Network and Infrastructure Security

• We employ firewalls, intrusion detection systems, and other security technologies to safeguard our infrastructure from cyberattacks and unauthorized intrusions.
• Our data centers are secured with physical controls including surveillance and access restrictions.

d. Regular Audits and Monitoring

• Security measures are regularly reviewed and updated to address emerging threats and vulnerabilities.
• We monitor our systems for suspicious activity and respond promptly to any security incidents.

e. User Responsibility

• Users are responsible for maintaining the confidentiality of their account credentials and should use strong, unique passwords.
• We recommend enabling two-factor authentication (2FA) where available to enhance account security.

f. Breach Notification

• In the unlikely event of a data breach that may affect your personal information, we will notify you and relevant authorities promptly as required by applicable law.

12. Domain Registrations

When you purchase Domain Registration services for top level domains (TLDs), as the domain registrar, we are required to collect the following personal information from you (collectively, “Personal Information”):

• Registrant Name
• Registrant Organization (where applicable)
• Registrant Address
• Registrant Email
• Registrant Fax (where applicable)
• Registrant Phone number
• Administrative Contact
• Administrative Contact Organization (where applicable)
• Administrative Contact Address
• Administrative Contact Email
• Administrative Contact Fax (where applicable)
• Administrative Contact Telephone Number
• Technical Contact
• Technical Contact Organization (where applicable)
• Technical Contact Address
• Technical Contact Email
• Technical Contact Fax (where applicable)
• Technical Contact Telephone Number
• Billing Contact
• Billing Contact Organization (where applicable)
• Billing Contact Address
• Billing Contact Email
• Billing Contact Fax (where applicable)
• Billing Contact Telephone Number

Our collection of Personal Information is necessary to comply with contractual obligations we have with the Internet Corporation for Assigned Names and Numbers (“ICANN”) and with certain TLD registries (“Registries”) so that you can validly register your domain name. In addition to Personal Information, our contracts with some Registries may require us to collect other personal information for the registration of a TLD such as certain professional affiliations, identification or other qualifiers (“Additional Personal Information”